Operations Supervisor

Position: Operations Supervisor

Job Description:

Forward Air is seeking a capable and career-oriented Operations Supervisor to lead our fast-paced shipping/dock operation. The qualified candidate will coordinate all activities of dockworkers, drivers and other support personnel. The supervisor will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, the supervisor will provide dockworker and driver training, performance feedback, and provide disciplinary recommendations when necessary. Previous experience with cargo operations is a plus.

Core Responsibilities & Duties:

• Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations
• Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
• Assign job tasks to workers according to unloading and loading schedules
• Provide guidance to subordinates on goals and objectives on a weekly basis
• Field customer calls on service issues, special service request, rates and new accounts
• Ensure proper maintenance of facility, forklift equipment, trailers and handling supplies
• Execute appropriate load plans and proper load balance to ensure safe vehicle operation
• Coordinate work assignments, monitor performance, and provide training on relevant job duties
• Maintain facility appearance, condition and security
• Maintain record of those responsible for trailer seal verifications
• Perform security checks when facility is dark or during Holiday breaks
• Perform facility inspections
• Assist in the loading and unloading of trailers
• Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation
• Manage the dispatch of over the road line haul drivers, as well as all safety aspects both in the building and on the road
• Must be able to frequently lift and/or move up to fifty (50) pounds
• Must be able to occasionally lift and/or move up to ninety (90) pounds
• Other duties as assigned

Qualifications:

• Strong team player that thrives in a fast-paced environment
• Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
• Prior air freight experience is required
• International/Import experience is a plus
• Must have two (2) or more years of supervisory experience in a high-volume, fast-paced environment
• Must possess demonstrated leadership ability
• Knowledge of proper freight handling techniques
• Knowledge of Hazardous Materials handling
• Ability to communicate effectively with all levels of operations
• Must be flexible to work weekends and nights
• Forklift and general freight handling experience

Skills:

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast paced environment
• General computer skills - Microsoft Office, Outlook, AS400
• Excellent communication and problem solving skills

Forward Air is an Equal Opportunity employer.

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication