Region Manager

Position: Region Manager

Job Description:

The Region Manager will manage and support the operation staff for assigned locations. Oversee P&L for assigned locations, ensure compliance with customer requirements, Forward Final Mile policies and mentor and develop direct reports skills and abilities.

Core Responsibilities and Duties

• Plan with local management to have appropriate workforce levels at each location, including delivery teams, warehouse, and office
• Compliance – ensure compliance with FFM policy and procedures, customer SOP’s and internal processes
• Goals – Achieve financial goals, maintain Customer Key Performance Indicators (KPI’s) to meet or exceed goals. Work with assigned locations to ensure they are aware and understand their goals and help guide them to achieve each goal
• Customer Reporting – Make sure all locations maintain and display KPI reports
• Customer Relations – Develop relationships with local FFM management, Client field personnel, and key Customer individuals
• Start-up Responsibilities – Assist as needed and assigned on a “New Location” start-up
• Ensure staff is properly trained to perform daily assigned tasks, processes and procedures
• Audit KPI’s and monitor performance as needed
• Make sure all locations maintain a safe, clean and organized work environment. Ensure all inventory responsibilities are done timely and accurately as required
• Cover Management vacations at each location as necessary
• Facility Management – assist with local management as needed with managing maintenance and other expenses
• Travel as required to ensure location meets performance standards and P&L numbers
• Perform other duties and tasks as assigned

Qualifications:

• High school diploma or GED required, college degree in business or equivalent work experience preferred
• Must have at least 3 years management experience in a related field
• Experience working with a 3PL Company in a home delivery environment a plus
• Strong working knowledge of Microsoft office products; Excel, Word and PowerPoint
• Must possess excellent verbal, written, communication skills
• Be able to multi-task in a fast-paced work environment
• Travel as necessary
• Working knowledge of company policies, practices and customer related matters as well home appliance knowledge is helpful

Skills:

• Able to articulate a high desire of achievement
• Self-motivated and willingness to stretch personal goals
• Strong verbal and written communication skills

Forward Air is an Equal Opportunity employer.

#LI-BG1

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.