Location Manager

• Focus on relationship with client in order to gain 100% of appliance delivery business 
• Focus on Independent Contractor Partnerships (Profitability & Compliance) 
• Achieve goals set forth by the client & Forward Final Mile  
• Develop and hold your staff accountable (if applicable) 
• Continuously recruit and retain Independent Contractors 
• Manage claims and their processes (with FOC assistance) 
• P&L Management (Controllables)   

• • Delivery Expense (Minimums / effective routing, support expense)
  • Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt) 
  • Warehouse Expense (Contracted Labor, Inventory variances) 
  • Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals) 
  • Achieve Location Margin goals 
  • Rental car vs mileage reimbursement 
     
• Communicate effectively with the DIA, DIM and client staff 
• Lead Daily Stand-ups (Short, Effective and informative meetings) – (Document and include feedback in recap) 
• Weekly ride behinds in field with teams to ensure client satisfaction and training – (Document and include in recap) 
• Showroom visits as needed in order to build/maintain relationship with client 
• Maintain tote inventory and hold BP’s accountable (trade stock) 
• Enforce and adhere to company policies and procedures. 
• Responsible for loadout / warehouse oversight of QC with getting teams off dock 
• Actively route monitor teams from the road (see SOP for details) 
• Travel must be pre-approved by the Area Manager and submitted through Jack Annett.  Expenses must be within budget. 
• Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals – (Document and include in recap) 
• Hold BP meetings as needed to review claims, settlements, compliance, etc. 
• Participate in Client and internal conference calls 
• Provide Weekly updates on your locations as dictated by Area Manager. Weekly recap should include: 
  • Your schedule for the week 
  • Summarized update of location(s) 
  • Standup recap 
  • Ride behind recap 
  • Aging invoices update (if applicable) 
  • Current # of trucks ran in location vs. # of FFM trucks ran 
• Other duties as assigned

Forward Air is an Equal Opportunity employer.