What are the responsibilities and job description for the Customer Service Representative position at Foundever?
Banking Customer Service Representative
Sykes and Sitel are now Foundever™. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions.
Location Requirements: Must reside within driving distance of our Deland, FL location. You will be working onsite at 1398 S Woodland Blvd, DeLand, FL 32720.
A fantastic opportunity for you.
The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes and systems to provide a resolution for the customer. This company takes immense pride in its unwavering support for the military and veterans. Unlike traditional warehouse roles that require being on your feet all day, this job allows you to sit down while you work.
Work with Us and You’ll Enjoy:
An award-winning culture built on 35 years of industry-leading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. You will thrive in your role with paid training, a great benefits program, using your compassion skills to help customers and share your knowledge as part of a growing team. Our paid training and benefits program puts your financial, physical and mental well-being to give you a sense of purpose in your vital role.
Benefits:
- Pay: $17/hr
- Paid Training is $15 per hour.
- Medical, Dental, Vision, and Wellness Benefits
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within)
Core Responsibilities:
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Ongoing training and skill development
Qualifications:
- Strong communication skills, including the ability to navigate between screens while assisting customer
- Problem-solver with a can-do attitude
- Eager to advance your career with a reliable company
- Enjoy working independently and with a team
- Must be 18 years of age
- High school diploma (or GED equivalent)
- Must pass a background check and drug-screen
Location Requirements: Must reside within driving distance of our Deland, FL location. You will be working onsite at 1398 S Woodland Blvd, DeLand, FL 32720.
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750 of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting 9 million customer conversations every day in 60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- 1 year
- Under 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- In-person
Work Location: In person
Salary : $17
