Hotel Front Desk Agent

Guest Service

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
• Committed to making every guest is satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Front Desk Operations

• Greet all guests (internal and external)
• Process guest reservations, registration (check-in) and departures (check-outs)
• Offer guest assistance at every opportunity
• Respond to all guest requests efficiently
• Ensure guest satisfaction by following through on requests and other needs
• Provide information to guests about hotel policies, services and amenities
• Provide information, directions and other assistance as necessary about the local area
• Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
• Handles collection efforts of all in-house balances and notifies management of potential liabilities
• Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
• Maintain daily logs and checklists
• Effectively communicate all pertinent information to other employees within the department
• Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc.
• Assist in all areas of the operation including PBX/Switchboard, bellman or concierge services, reservations and other areas as necessary
• Comply with all standards and regulations to encourage safe and efficient hotel operations
• Maintain regular attendance in compliance with company policy
• Maintain high standards of personal appearance and grooming in accordance with company policy
• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain and organize work area regularly
• Other duties as required

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location