What are the responsibilities and job description for the Server position at Four Seasons?
BASIC PURPOSE : Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.
ESSENTIAL FUNCTIONS :
Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality. (40%)
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. (15%)
Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals. (15%)
Breakdown, clean and set-up of tables, buffets, and food stations. (10%)
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact. (10%)
Work harmoniously and professionally with co-workers and supervisors. (10%)
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
