IT Associate/ IT Generalist

Foursquare is the leading independent location technology company, powered by our deep understanding of how people move throughout the world. Our solutions help businesses make smarter decisions, developers create more engaging experiences, and brands build more effective marketing strategies.

Foursquare’s platform includes Attribution, Audience, Proximity, Places, Pilgrim SDK and Visits. As the industry’s first and only accredited company for location data from the Media Rating Council (MRC), this foundation powers all our solutions — those that exist today and those we have yet to build. Over 14 billion consumer-verified place visit confirmations help us keep our map and models fresh and up-to-date, building a phone’s-eye-view of the world with 105 million unique places of interest worldwide.

About the Team

The IT team is a group of exceptional individuals responsible for successful Corporate Technology service delivery to Foursquare team members globally. This group manages the administrative, logistical and technical support for day-to-day corporate technology functions. They are responsible for planning and delivering integrated information services to enable internal Foursquare team members to access services and information they need, when and where they need it.

About the Role

This role supports team members by providing prompt response to members’ problems and requests while managing and maintaining the closing of tickets within Jira Service Desk. This team member acts as the primary interface for the Corporate IT Team providing a positive experience for Foursquare team members through tailored IT solutions. Also, this role is responsible for team members’ computer and account management provisioning and de-provisioning as well as inventory management of equipment.

An IT Associate helps to handle the installation, configuration, and support of network resources including printers and other peripheral devices among many other tasks. This role works all aspects of problem resolution for team members; this includes but is not limited to driving the resolution from IT Support teams, cross-functional organizations, and external vendors. Soft skills above all, we value communication to build a sense of community. In this role, the IT Associate will interface with all of our various employees. We are looking for an emotionally intelligent and empathetic individual to join the team. Using your expertise, as a team member helps us to  identify opportunities for continuous process improvements and if needed, partner with other Foursquare technology teams to design, plan and implement a resolution.

Qualifications

• Collaborative and empathetic personality with experience in working with all levels of employees from interns to C level executives
• Experience with Jira Service Desk (or similar), GSuite, and MacOS
• 1-3 years in enterprise IT
• Experience independently evaluating and troubleshooting computer hardware and software, peripheral devices, mobile devices and network connectivity problems remotely or on site.
• Ability to manage multiple projects and meet multiple deadlines
• Experience troubleshooting AV equipment and basic knowledge of VOIP, and enterprise cloud-based phone systems
• Experience in the installation, configuration, and administration of LANs, wireless network along with other basic networking principles
• Ability to use support tools to speed up problem-solving and improve own productivity
• Strong customer service skills, strong relationship building skills, interdepartmental collaboration
• Experience with JAMF Pro, Slack, GSuite Enterprise, Box, LDAP/JumpCloud and AWS a plus
• Demonstrated system thinking skills, ability to understand and gauge impact for complex dependencies across multiple apps and workflows across an organization
• Will be asked to tackle issues independently but also work with the rest of the IT team as a whole
• Proficient in both following and creating documentation for the rest of team

Perks and Benefits

• Learning and development programs from ICs to managers
• Individual, professional coaching for all full-time employees
• Flexible time off - rest and recharge when you need it!
• Comprehensive and competitive health, vision, dental, life insurance
• 401(k) with company match
• Home office setup: you get all necessary hardware and internet reimbursement 
• Family planning programs via Carrot and Maven
• Employee Resource Groups to help you stay connected

Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.