Dairy Queen Assistant Manager

Mission: Changing lives, one smile and story at a time.

Purpose: To bless our customers, communities, and teams by showing God’s grace and being faithful stewards of all that is entrusted to us.

Values: -Honesty & Integrity in Words and Actions

• A Foundation Built on Faith
• Passion for Our Fourteen Foods Family
• Driven to Exceed Expectations through Accountability
• Play Like a Champion Every day!

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Position Summary:
The Assistant Manager provides quality customer service and food products using standards set by Fourteen Foods and International Dairy Queen to enhance the customer’s visit, while assisting with and learning restaurant management responsibilities.

Essential Functions:
Sales, Service and Community (60%)

• Ensures all food safety policies and procedures are being practiced and maintained at all times. Preps, cooks, stores, and rotates products according to product specifications, food safety procedures, and operating policies. Maintains cleanliness and sanitation standards that mitigate risk of foodborne illness or product contamination.
• Teaches staff to increase check size (per person expenditure) through suggestive selling techniques.
• Always puts the needs of DQ Fans as his/her top priority and ensures the team provides a level of service that consistently meets or exceeds Guest expectations, regardless of sales channel. Relentlessly pursues excellence in product quality, speed-of-service, order accuracy, cleanliness, and overall friendliness and hospitality.
• Seeks to build dine-in, drive-thru, carry-out, and off-premises sales using approved marketing programs and tools including POP, reader board, LRM, delivery, and fundraising.

Leadership & Supervision (20%)

• Assists the Assistant General Manager and General Manager while Supporting his/her assigned restaurant to defined levels of operations excellence in accordance with all established Company policies, procedures, and standards, Company values and applicable federal, state, and local laws.
• Trains and develops staff, utilizing the Company’s internal development processes and systems to ensure operational standards, team performance and corresponding sales, service and financial goals of the business are met or exceeded.
• Administers all aspects of the business with impeccable integrity. Ensures all Team Members are aware of, understand, share, and practice the Company’s values and operating philosophies through role modeling and ongoing education. Enforces and complies with all federal, state, and local laws governing the employer-employee relationship, including but not limited to those pertaining to employment, harassment /discrimination, wage and hour, breaks, disabilities, leaves of absence, termination of employment, worker’s compensation, unemployment compensation, etc.
• Enforces safety and security procedures are followed at all times in order to protect customers and Team Members alike. Takes proactive measures to prevent accidents and reports all safety and security-related incidents immediately per Company policy.

Systems and Process Management (10%)

• Maintains the physical facility, grounds, and equipment in accordance with Company standards through implementation of scheduled preventative maintenance and timely general upkeep and repairs. Ensures all equipment, tools and resources needed to meet or exceed desired results are always readily available.
• Ensures all food safety policies and procedures are being practiced and maintained at all times. Preps, cooks, stores, and rotates products according to product specifications, food safety procedures, and operating policies. Maintains cleanliness and sanitation standards that mitigate risk of foodborne illness or product contamination.

Administration (10%)

• Conducts a variety of administrative tasks and duties that enhance restaurant efficiency and operations, including planning, forecasting, scheduling, budgeting, inventory control, banking, cash reconciliation, etc. Leverages technology effectively to enhance business results.
• Performs miscellaneous projects and duties as assigned.

The above statements are intended to describe the general nature, type and level of work being performed by the Employee(s) functioning in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified nor should they be construed as limiting the Company’s right to modify the duties of the job.

Physical Demands:
The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential function of this job with or without reasonable accommodation.

The work is typically performed in a restaurant environment, with moderate noise. While performing the duties of this job, the team member is regularly required to stand, walk, sit, bend, and talk and/or hear. Team members frequently are required to use hands to finger, handle or feel and reach with hands and arms. Team members must regularly lift and/or move up to 50 pounds. Team members are subject to extreme cold: temperatures typically below 32 degrees for a period of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Hazards:
The hazards are only those present in a normal restaurant setting or while traveling by car on Company business.

Fourteen Foods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

E-Verify Notice - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire

Salary : $31,000 - $39,300