What are the responsibilities and job description for the Assistant Operations Manager, Non-Traditional position at Franchise World Headquarters, LLC?
We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.
Region: Shelton, CT
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Why Join Us?
At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.
Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.
About the Role:
We have an exciting opportunity to support our Development Governance team as an Assistant Operations Manager based in Shelton, CT. The Assistant Operations Manager is responsible for supporting operations excellence for both national and Non-Traditional programs and initiatives. This role also plays a critical role in defining the operations approach and training for non-traditional innovation programs as the team prepares them to scale across the system.
Working closely with the Senior Manager, Non-Traditional Operations, the Assistant Operations Manager will be responsible for Grab & go program operations, including vendor management, defining operational standards, creating playbook and support materials, partnering with the Operations team to develop training for franchisees, and to train internal operations and field teams. This role will also play a key role in the ongoing program testing, preparations to scale, and ultimately the national launch of the program as well as supporting global teams also wanting to launch the program in the future. During test and upon launch, the Assistant Operations Manager will monitor program performance across participating restaurants, report out to Non-Trad leadership and partners on that performance, and recommend actional improvements based on the data collected.
In addition to managing Grab & go, this role is also responsible to support the Senior Operations Manager in activating general company initiatives across Non-Traditional channels, accounting for over 5,000 restaurants. And as new need states are defined, partnering with the extended Non-Traditional team to develop, plan, and coordinate new innovative initiatives.
Across all responsibilities, the Assistant Operations Manager will communicate key updates with Non-Traditional team and franchise partners to ensure alignment and adherence.
If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.
Responsibilities include but are not limited to:
- Own and Manage Grab & go program operations.
- Support activating company initiatives across Non-Trad channels.
- Vendor Management.
- Budget Management and Invoicing.
Qualifications:
- 1 years of experience. Prior Subway experience a plus.
- Define, scale, roll out programs from incubation to test, to launch.
- Track sales and unit data to identify incremental sales opportunities via Grab & go.
- Intermediate Excel skills.
- Analyze data monthly and report on anomalies or errors.
- Prepare collected data in support of successful program sell-in to franchisees and key MUO partners.
- Serve as main point of contact for franchisees interested in program and those already participating.
- Support franchisee program onboarding.
- Ensure program page & resources are accurate and updated as needed.
- In partnership with nutrition team, maintain nutritional information for Grab & go products.
- Support Senior Operations Manager in activating company initiatives across Non-Trad channels.
- Waiver review and application.
- Co-brand management support.
- Budgeting and invoicing.
What do we Offer?
- Insurance Plans (Medical/Life)
- Pension/401K/RSP (country specific)
- Competitive Bonus
- Mobility Allowance
- Tuition Reimbursement
- Company Holidays
- Employee Resource Groups
- Volunteering time
- And Many More.....
The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/M/F/D/V
Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.
The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/M/F/D/V
- Job Family Non Traditional Svcs
- Pay Type Salary
- Employment Indicator Regular
- Required Education Bachelor's Degree
- Shelton, CT 06484, USA
