Assistant Manager

Assistant General Manager - AM

Status: Hourly

Reports To: General Manager / Area Manager

Supervises: Crew Leaders and Team Members

Indirect Assets: Home Office / Bookkeepers

Our #1 Goal: Our dominant business purpose is to exceed the Guests expectations and personally cause each Guest to return. Managers must make this a daily commitment for themselves and the entire Crew. It’s the #1 reason we come to work each day.

Responsibilities:

1. Ensures that company quality standards for food, beverage, and service are understood and being adhered to by all Team Members. Enforces company policies, procedures, vision and Mission in accordance with Landmark Restaurants Management training workbooks, including safety and sanitation, security procedures, uniform policies, and cash handling procedures. Promotes company Mission at all times.

2. Directs the hiring, training, ongoing development, and mentoring of Crew Leaders and Team Members. Conducts reviews and coaching sessions of Team Members, excluding termination but can administer our three day suspension procedure. Ensures that Team Member training programs are followed. Promotes skill improvement and provides leadership and team building.

3. Responsible for overall floor supervision. Sets up Shift Report, adjusts staffing levels as needed, communicates necessary information to crew on daily basis, and directs the daily activities of front end Crew Leaders and Team Members. Provides operational support to restaurant. Leads by example by living the Mission daily.

4. Creates and maintains positive relations with staff; provides leadership and empowers staff to make suggestions and solve problems. Maintains “Open Door Policy” by maintaining open communication with all Crew members. Promotes atmosphere of teamwork and unity among staff. Follows up on staff suggestions and problems in timely manner.

5. Promotes sales growth through training of staff, incentive programs, and through positive Guest relations. Effects profitability by effectively controlling labor, food, beverage, and supply costs.

6. Conducts restaurant walk-throughs prior to opening and before dinner shift to ensure restaurant is ready for shift. Ensures that restaurant facility is clean and maintained to company standards. Assigns and checks side work.

7. Ensures compliance with Health Dept., Labor and Industries, and Liquor Board regulations. Ensures that Safety Program is followed. Communicates and reinforces standards and regulations to all Team Members.

8. Organizes, purchases, and maintains inventory of assigned cost category, such as supplies, beverage program, retail merchandise, uniforms. Responsible for maintaining costs at or below budgeted percentages or re-negotiates commitments in advance. Must actively pursue all training that can lead them by accomplishment to a future GM position.
Assists General Manager with record keeping and administrative duties, including sales and costs monitoring, inventory monitoring, invoice approval, maintaining personnel records, and payroll. Also responsible for maintaining training workbooks, handouts and tests and updating setup and side work duties

Job Types: Full-time, Part-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid time off
• Paid training

Experience level:

• 3 years

Restaurant type:

• Café
• Casual dining restaurant
• Coffee shop
• Fast casual restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Spokane, WA 99218: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location