IT TECH SUPPORT SPECIALIST

Are you a private, introspective, somewhat friendly person who cannot sit down to watch a movie or find time to relax with friends because you feel there is so much that needs to be finished today? Do you find yourself impatient because you have to get on with unfinished work at hand? Do you find it easy to voice your opinions on issues that concern you? Do you tend to do things only one way because to you it is the most accurate way to get it done? Do you like to fully explain things using data? Do you prefer following processes that are by the book rather than managing people?

If this sounds like you, then we need to talk…

Frazer, a leading builder of emergency medical vehicles, is currently seeking a IT Tech Support Specialist to join our team. The IT Tech Support Specialist at Frazer reports to the IT Manager, and is responsible for assisting the IT Team and Frazer end users by providing Tier 1 on-site support to our employees, including hardware, software, and printer support. Ask appropriate questions, display patience and tact, and use technical knowledge and resources to diagnose and resolve their issues. Escalate issues that extend beyond Tier I level of control to other team members. Work with the IT team to understand IT procedures and programs in order to assist with documenting employee interactions, IT policies and procedures, and training for all employees.

What Does a Week in the Life of the IT Tech Support Specialist Look Like?

1. Serve as the first point of contact for employees seeking technical assistance.
2. Direct unresolved issues to the next level of support personnel, however ensure that the employee’s issue is ultimately resolved.
3. Document the issues and resolutions to expedite resolution of future occurrences.
4. Maintain on-site computer kiosks and printers handling software updates, resolving connectivity issues, paper jams, ink and paper replacements, etc.
5. Assist with configuring and setting up computers and related peripheral devices for new employees, or to replace an existing user’s computers.
6. Maintain MIS Hardware inventory and records.
7. Perform Software updates to user machines.
8. Create new accounts to assist in Onboarding

Secondary Duties:

1. Research, outline, write, and edit new and existing technical documentation, working closely with various departments to understand project, documentation, or training requirements.
2. Assist the MIS team in projects related to employee interactions and pass on any feedback or suggestions by employees to the internal team.
3. Identify and suggest possible improvements on technologies, policies, or procedures.
4. Assist with new employee orientation as needed.
5. Perform any other duties assigned by your team leader or supervisor as needed to support the objectives of the company, its employees, or its customers.

Required Education and Experience:

• Experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of Mac, Windows and Google Chrome
• Good understanding of computer systems, mobile devices, printers, and other technology products
• Proficiency in English

Preferred Education and Experience:

• Proficiency in Spanish.
• University studies or other related technical training.

What's it like to be a part of the Frazer Family?

Frazer is a fast-paced company that is creating some of the most innovative vehicles in the world. You'll find a unique team of individuals who continue to push the boundaries of what is possible in the Healthcare and EMS space. A diverse team, a great culture, and a positive work environment are just some of the things that make working at Frazer so rewarding.

What Kind of Employees Thrive at Frazer?

Frazer is a company with a diverse group of employees from all over the world. Frazer welcomes employees with all types of backgrounds, cultural and socio-economic backgrounds. If you are hard working, honest and drug-free, you will love working at Frazer.

Safety & Drug Policy

Employee health and safety is a priority here at Frazer. We're committed to providing a safe, secure and productive environment for our Frazer family.

To help with this, we perform thorough background checks during the hiring process for all candidates. Convictions will not disqualify you from employment at Frazer, but failure to tell us about it up front will.  Also, Frazer has a zero tolerance drug use policy and you must pass a pre-employment drug screen. If you can’t pass it, we’re not the place for you.

A True Culture

Frazer is a company that relies on its core values and the drive of its people. With a focus on longevity and employee success, Frazer welcomes its employees to push the envelope and drive improvement across all aspects of the company. At Frazer, you can unleash your potential!

Employee Driven Benefits

At Frazer, we take pride in listening to what our employees want in benefits. We've come up with a unique set of employee benefits and designed them around our culture.

• Weekly paycheck, so you can shop every Friday!
• Health Care Insurance
• Dental Benefit options
• 401k plan with a company match!
• Disability Insurance
• Paid Time Off that begins accruing your first day of employment
• Ten paid company holidays and ability to take time off during company shut down from Christmas to New Year’s Day!
• Self-serve micromarket on site for lunch and snack choices
• Flexible Work Schedules
• Professional development and skills training 
• Free Life Skills Training such as financial wellness classes

How Performance is Evaluated

Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth! We use things like self-evaluations, group reviews, and quarterly check-ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well.

Skills (to Pay the Bills)

Here's a list of a few competencies that the IT Tech Support Specialist at Frazer should have…

• Patient, friendly, unemotional, customer service attitude.
• Moderate attention to detail.
• Happy with a variety of tasks that may not be scheduled in advance.
• Clear and concise matter of fact communication style.
• Self motivated and able to work autonomously with minimal supervision.
• Ability to quickly learn and understand complex topics.
• Ability to logically diagnose and resolve basic technical issues.

Software Knowledge

Also, here are a few software packages that the IT Tech Support Specialist would eventually need to be versed in. Don’t worry . . . we expect some on-the-job training.

• Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.)
• UKG (HRIS)

Oh, and $alary

Of course, we didn't forget salary… Frazer offers competitive pay and this role will start with a salary between $21.00-$26.00 per hour depending on education, certifications, and experience.

Work Schedule 

The IT Tech Support Specialist will work Tuesday to Friday, 7:00 AM-4:30 PM, Saturday 7:00 AM-11:00 AM. Late afternoon/evening/weekend hours may be required as needed. Work schedules may change to accommodate production needs.

Application Process

If this sounds like a great opportunity to you, visit our website to complete the following steps:

1. Online application
2. Resume and optional cover letter
3. Culture Index Survey - as part of our process, please take this short survey (5-12 minutes to complete) on a computer, tablet, or laptop NOT a smart phone. It does not always function properly on smart phones and is difficult to see. Also, please take the survey in your native/first language (there are multiple choices besides English in the drop down menu if needed). 

Culture Index Survey Link

Thanks again for your interest in Frazer. Should your skills and qualifications meet those of the position, we will contact you further. Please check your email for further application status updates. 

We look forward to hearing from you!

Salary : $21 - $26