What are the responsibilities and job description for the Customer Service Associate position at Fred Meyer?
Responsibilities:
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns.
- Analyze customer needs and offer appropriate solutions, including upselling and cross-selling products or services.
- Maintain a high level of professionalism and phone etiquette during all customer interactions.
- Accurately enter and update customer information in the company database.
- Communicate effectively in both English and Spanish to assist bilingual customers.
- Perform outbound calling to follow up on customer inquiries or resolve any outstanding issues.
- Collaborate with other team members to ensure customer satisfaction and achieve sales targets.
Qualifications:
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills in English are required. Fluency in Spanish is a plus.
- Strong data entry skills with a high level of accuracy and attention to detail.
- Ability to analyze customer needs and provide appropriate solutions.
- Demonstrated ability to effectively communicate with customers, both over the phone and in writing.
- Proven ability to work in a fast-paced environment while maintaining a positive attitude.
- Strong problem-solving skills and the ability to handle difficult or irate customers with professionalism.
- Proficient in using computer systems and navigating multiple software applications.
This is an exciting opportunity for individuals who are passionate about providing excellent customer service. We offer competitive pay, comprehensive training, and opportunities for career advancement. If you are a motivated individual with a strong commitment to customer satisfaction, we would love to hear from you!
Please note that only qualified candidates will be contacted for further consideration.
Job Type: Part-time
Pay: $15.99 - $22.15 per hour
Expected hours: No less than 20 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Weekly day range:
- Every weekend
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16 - $22
