General Manager

freecoat nails is the ONLY truly non-toxic nail salon in the Charlotte area! We pride ourselves on offering premium natural nail, waxing, and sauna services to our guests. Everything from the nail products we use to the wallpaper on the walls is non-toxic to support the health and wellness of both our guests and our employees. We are looking for individuals who are passionate about nail care, guest services, and wellness!
The General Manager plays a very integral and critical role at freecoat. The managers at freecoat are working managers that need to take ownership of the studio and lead by example.

COMPANY CULTURE & ATMOSPHERE

• Ensure our guests get a world-class guest experience.
• Care and connect with those you lead.
• Proactively recruits through the law of attraction by living freecoat’s values and culture.
• Build capability across the team to achieve business results through strong people development and coaching. 
• Stands for greatness.
• Removes roadblocks to then hold themselves and their people accountable for results.
• Look at business with a holistic and big picture view.
• Lead with a proactive vs reactive mindset.
• “Seek first to understand, then to be understood.” Steven Covey

EMPLOYEE MANAGEMENT

• Skilled in recruiting, training, and supervising new team – hiring, firing, developing, conducting quarterly performance evaluations.
• Develop relationships with local beauty schools. Building a rapport with program coordinators and instructors will allow you to find the best service providers in your area.
• Schedule in a way that allows our guests to experience the fun and greatness of our people.
• Conduct daily pre-shift and monthly team meetings to ensure organizational efficiency.
• Manage labor hours. This is our biggest and best investment – our people.

FACILITATES CORPORATE RESPONSIBILITIES

• Ensures all state board inspections are passed and procedures are followed.
• Produce results that meet or exceed the company’s quarterly and annual sales goals.
• Innovate and create new ideas that will increase business (sales and productivity).
• Track material and supply inventory and place orders.
• Assume full accountability for all P&L results: labor, supply costs, and other variables.
• Optimize profits by controlling supply and labor costs daily. 
• Ensure facility and equipment are maintained to company standards.
• Maintain professional and technical knowledge by tracking emerging trends in the beauty and nail industry.
• Make decisions, take risks, and speak to your business.
• Adhere to company standards, including personal hygiene and appearance.

ROLES AND RESPONSIBILITIES

• Manage the team and provide them with the resources to execute their role successfully, which includes on-boarding, training, and daily/weekly communication to ensure cohesiveness.
• Have weekly touch points with the staff to align on current focuses, provide any feedback from guests while assisting them in the moment, and updating the whiteboard with the weekly Protocol.
• Oversee any client issues that cannot be resolved by the Front Desk Associates/AM.
• Social Media– Post 2-3 times per day to IG stories, following Posting Standards, and engage on all posts. Post 3-4 times per week on IG and Facebook feed.
• Attend a minimum of one community event per month and participate in all philanthropic events.
• Delegate and execute as needed.
• Must be able to move fluidly throughout the store helping whenever and wherever needed.
• Responsible for keeping up with staff birthdays, anniversary and all holidays. Prepare suggested budget to owner for staff birthdays, outings, and holiday parties or gifts.

QUALIFICATIONS

• Ability to be self-aware
• Must be a high producer in autonomous working situations and a self-motivator.
• Have had prior experience leading small teams.
• Able to easily learn and navigate software systems and maintain records.
• Excellent communication and customer service skills.
• Have a moderate to high level of understanding and presence in social media.
• Ability to multi-task and stay organized, while having high attention to detail and follow through.
• Positive, motivating, and effective interpersonal communication skills.
• Can easily identify opportunities for growth and strategies for execution
• Be able to work in a standing position for long periods of time.
• Be able to reach, bend, stoop, and frequently lift up to 25 pounds.

Job Type: Full-time

Pay: $38,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
This studio is equipped with a medical - grade air filtration system

Education:

• High school or equivalent (Required)

Experience:

• Management: 1 year (Preferred)

Work Location: One location