Care Management Team Lead

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Caregiver Wellness Lead for our Wellness team.

This role is remote at this time with potential travel/commute to our main office in Lake Success, NY or the FreedomCare hub closest to you.

Department & Position Overview:

The Care Management Team Lead will assist with daily operations of the Health Home Care Management Program. The Care Management Team Lead will work closely with Care Managements to ensure patient needs are met and that Care Managers provide services as outlined by Lead Health Home Policy and Procedure.

Every Day You Will:

• Serve as the direct point-of-contact for Care Managers and assist and guide Care Managers to respond to and resolve escalated or complex issues
• Provide guidance during patient crisis situations, monitor and track these incidents, and ensure proper incident reporting takes place
• Manage and service a reduced caseload of 15 patients
• Continuously conduct qualitative audits of all documented patient and collateral interactions, including phone calls, SMSs, emails, in-person visits, virtual visits, etc.
• Conduct ongoing chart audits in Care Management platform to ensure all patient charts are in compliance with Health Home NYS and lead Health Home regulations
• Review and sign off on patient assessments within Uniform Assessment System for New York (UAS-NY)
• Manage team of Care Managers through supervision and coaching, job shadowing, training and development, ongoing support, and performance assessment, monitoring, and effective and explicit feedback
• Review and approve patient referrals from internal, community, and lead Health Home
• On a monthly basis, review all completed HML questionnaires in care management platform for consistency and accuracy

Ideal Candidate Will Possess:

• MSW, with prior management experience in a behavioral health or healthcare setting
• Health Homes Care management experience with at least 2 years of strong supervisory experience
• Ability to travel in the field to accompany patients to appointments and meet patients in person when needed while carrying a small caseload
• Ability to travel in the field when needed in escalated situations
• Strong working knowledge of local community resources
• Demonstrated ability to work with data reporting, documentation, compliance, and outcomes
• Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
• Able to express empathy and compassion for the underserved
• Experience navigating several data management systems, such as Netsmart, Foothold, and Salesforce

Nice-to-Haves:

• Bilingual Spanish preferred
• 2 years of experience as Care Manager for the Health Homes program in NYS

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

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