F&B Host

F&B HOST - FREEHAND MIAMI
We need an exceptional and passionate Host to join our team. You will be responsible for seating guests and managing table set-ups to deliver an excellent guest experience.  This position will also be required to work in all areas of Food and Beverage.

WHO ARE WE

Freehand is on a journey. Appropriate, given that we're a shared accommodation brand. Freehand swung through the US coolest cities on its way to dominating the world. It burst onto the scene in the Americas with the launch of our properties in the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome F&B Host.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart.

ABOUT FREEHAND MIAMI

Talk about location – our OG Freehand hotel in Miami is the spot that has it all! It's a 5-minute walk from Miami Beach, and less than 1 mile from the nightlife of South Beach and features modern comforts like an outdoor terrace with a pool, two craft cocktail bars, a seasonal restaurant, and breakfast served daily. It’s both an escape from the bustle of the strip and an ideal access point to the best of the city. A full calendar of social events and fun activations are complemented by sun, sea and sand, making the OG Freehand a pleasure to stay at for guests, and a pleasure to work at for everyone in the team.

NUTS AND BOLTS OF THE JOB

• Welcome guests in a polite and friendly manner.
• Treats all guests/patrons in a manner to ensure their complete satisfaction. Always strives to exceed expectations.
• Coordinate seating for guests.
• Takes guest/patron information and quotes wait times accurately when space is not immediately available.
• Interacts with guests/patrons as they arrive and as they leave the area to ensure positive lounge experience.
• Manage table set-ups
• Manage guest queries in a timely and efficient manner
• Ensure cleanliness of work areas
• Performs other duties as requested by management.

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

• Enthusiastic, positive attitude, highly motivated and guest driven
• Excellent interpersonal and communication experience, both verbal & written
• Flexible and able to work various shifts, ability to work in high pressure situations
• Excellent grooming standards

YOUR ROCK STAR EXPERIENCE

• Hospitality and Customer service.
• Previous Food and Beverage Experience a plus
• Knowledge of food hygiene regulations

OUR EMPLOYEE BENEFITS

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made 
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

LOCAL EMPLOYEE BENEFITS

• 9 holidays
• Medical Dental Vision (subsidised contributions)
• Life & Disability (employer paid)
• Paid sick leave (40 hours per calendar year)
• Paid vacation (80 hours per calendar year)
• Voluntary products: Voluntary Life, Legal Shield/ID Shield, Pet Insurance, Hospital Indemnity, critical illness, Accident Insurance and FSA

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions, get in touch!

Also, check out https://freehandhotels.com/ or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Employment will be based upon personal capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

Join Us and help us achieve our Vision!