Senior Manager, Business Enablement and Operations

FreshBooks Has a Big Vision

It turns out… unicorns are real! In fact, FreshBooks just became one after raising our valuation to more than $1 billion. And ever since launching in 2003, we’ve been on a steady incline towards one goal: Building easy-to-use accounting software for small business owners. It’s the goal that’s driven us to expand into five offices, serving customers in over 160 countries. And it’s the goal we’d love for you to be a part of as a member of our global team as we continue our journey. 

The Opportunity

The Agility Office drives FreshBooks Business Enablement function. We focus on helping business units achieve their goals and enable FreshBookers to do their jobs more efficiently and effectively. It’s a big job, and we are looking for a Senior Manager Business Enablement & Operations to add to our growing team. Your role will be critical to FreshBooks’s success as you’ll be supporting end-to-end strategic planning, overseeing our portfolio management processes, and ensuring our business opportunities for growth at FreshBooks are aligned, prioritized and and sequenced so that FreshBooks delivers on its mission. 

You’ll do this by taking on operational responsibilities such as working closely with department leads to shepherd them through our Business Enablement process, ensuring that projects are set up for success and disclosing progress to our Executive Team.  Additionally, your work will help drive better decision making, improve future business processes and ultimately help everyone achieve their goals. This role sits within the Business Enablement function, who is responsible for helping to source, prioritize, plan and deliver on our department and tools/technology roadmap.  

What you'll do:

• Oversee the development of our Business Enablement roadmap to ensure successful delivery of our department's business needs: 
• Assist in managing core business initiatives through the portfolio management and stage gate process to fuel alignment, priorities and value creation.
• Analyze the overall business strategy and how each project will contribute; identify and deconstruct business issues, and develop strategic analytical, and financial frameworks to conduct analyses and solve critical business issues with minimal oversight.
• Collaborate with the Business Enablement Team to keep stakeholders, business units and senior management apprised of current and upcoming projects with respect to funding status, project progress, risks, dependencies and their performance. 
• Partner with the Finance and Project Management teams to ensure accuracy and consistency of project financials, including budgeting, forecasting, capture of accruals and actuals vs budget.
• Ensure project success by supporting capacity planning and utilisation and forecasting project resources. 
• Define operational and project metrics; collects, synthesizes and analyses all data inputs for portfolio management KPIs on an ongoing basis to help drive towards better business intelligence to improve future decision making.
• Work closely with the Manager, The Agility Office to ensure project plans reflect scope, timelines, and are set-up appropriately to achieve their outcomes (e.g resources available, risks mitigated etc.).
• Works with Project Managers and stakeholders to integrate work across functions with a comprehensive awareness of all work streams that influence choices/
• Builds and drives execution against complex & often multi-phased program plans.
• Enables operational efficiencies by improving our business processes and workflows as they relate to the Business Enablement mandate and our strategic objectives. 
• Ensures the Business Enablement process is documented and understood across the organisation. 

What you have:

• Minimum of 8 years experience working in a PMO type role such as a Portfolio Manager, Project Operations Leader or Strategic Business Analyst. 
• Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.
• Strong problem-solving capabilities to manage shifting business priorities, demands and timelines.
• Strong knowledge of project management principles, practices, techniques, and tools.
• Excellent and well-practiced communication (spoken, written, listening), interpersonal and influencing skills with the ability to bridge technical and business-speak through comprehensive reporting to senior management and stakeholders.

• Exemplary diplomatic skills and ability to help senior business leaders see value, opportunities, and risks beyond their own area of expertise.
• Proactive with an ability to identify opportunities and develop new ideas that will lead to improvements. 

Why Join Us

We're a motivated bunch, with our eyes laser-focused on shipping extraordinary experiences to businesses. You will be surrounded by hardworking team members who share a common vision for what an amazing software company could be, and have the opportunity to help build an elite one, right here in downtown Toronto.

Apply Now

Have we got your attention? Submit your application today and a member of our recruitment team will be in touch with you shortly!

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.