Job Posting for Entry Level Software Support at FreshByte Software
FreshByte Software is a proprietary ERP software designed for wholesalers, distributors, importers, and manufacturers of perishable goods. We are looking for an individual to join our customer support team. The ideal candidate will be able to learn quickly and use that knowledge to assist our clients.
Duties and Responsibilities:
Provide assistance to clients with our software as well as database support, assistance and advice.
Analyze, research, troubleshoot and provide resolution to reported issues in a timely manner
Keep client management software updated with incident correspondences, statuses and resolutions
Collaborate with other departments as necessary to expedite resolutions
Prepare written documentation for resolutions to common issues, instructions and conveying information
Participate in weekly staff meetings
Develop and maintain excellent customer relations
Analyze and test software modifications and updates prior to release
Perform software version updates
Promote and maintain a professional high quality service oriented company image
Maintain the security, confidentiality and integrity of client information
Be available and reliable for afterhours on call rotation to resolve critical issues
Perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the department
Skills and Specifications:
Ability to quickly learn new software
Analytical and creative thinker with the ability to prioritize, make decisions and solve issues effectively and efficiently
Attention to detail; manage multiple task and responsibilities
Willingness to work outside of normal business hours to resolve client issues
Accurately follow directions and instructions
Excellent written and oral communication skills with various people, personalities and skill sets
Ability to gather all relevant information from the client and articulate that information to the appropriate person(s)
Positive and energetic can-do attitude
Reliable, dependable and professional
Ability to act in a team environment and independently; self-motivated
Salary.com Estimation for Entry Level Software Support in Houston, TX
$33,399 to $44,077
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Entry Level Software Support.
Click the checkbox next to the jobs that you are interested in.