What are the responsibilities and job description for the Dispatcher position at Fresno Acura?
Service Dispatcher Job Description
Summary
Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs.
Essential Duties
- Implements and maintains an effective dispatch system.
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Prioritizes and controls comebacks to insure proper and prompt attention.
- Ensures proper and thorough quality control checks are performed on all applicable jobs.
- Ensures proper repair order documentation, i.e., complaint, cause and correction is noted on every repair order with punch times for each operation.
- Reviews job status frequently, logging status and reporting any change in times to the appropriate service advisor.
- Maintains an organized and up-to-date repair log.
- Prepares estimates when required.
- Reviews hard copies of repair orders turned in by technicians to insure that assigned work has been performed and the repair order has been completed properly.
- Opens and closes internal repair orders.
- Ensures that technicians follow warranty material procedures.
- Communicates job status regularly with advisors.
- Communicates with the parts department daily on all special order parts status and contacts special order parts customers immediately upon receipt of all special order parts that come in.
- Communicates regularly with the parts department on all special order parts for vehicles that are down in the shop.
- Maintains high customer satisfaction ratings.
- Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
- Maintains a clean work area.
Maintains a professional appearance.
Automotive Service Dispatcher - Qualifications
- At least 1 year automotive experience, working knowledge of Reynolds and Reynolds DMS system a plus.
- Must be a team player
- Ability to work through stressful situations.
- Willing to jump in and help out when and where needed.
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