What are the responsibilities and job description for the ACURA SERVICE ADVISOR position at Friendly Acura of Middletown?
Friendly Acura, the premier Acura dealership in the Hudson Valley is looking for a high energy, top producing service advisor to join our Precision Award winning team! Please only apply if you have a happy and outgoing personality!
Must have impeccable CSI scores along with an exceptional ability to explain suggested work to customers in a professional and enthusiastic manner.
Must be a team player that will jump in and assist other service advisors, department staff and management as needed.
We want you to have a great family life away from work so we offer an excellent schedule with no Sunday's.
Compensation: $70,000-$90,000/year *Based on individual performance*
What We Offer
- Medical, dental, and vision
- 401K
- Paid vacation and sick time
- Paid uniforms
- High income potential
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms to technician as described by the customer
- Determine and recommend needed maintenance based on age, mileage, and vehicle history
- Prepare complete and accurate estimate for cost of Parts & Labor
- Establish follow-up time
- Monitor the progress of each vehicle throughout the day, updating customers frequently
- Verify final invoice reconciles with work performed on the repair order
- Explain all completed work and charges to customers
- Perform active delivery with customer
- Next day follow-up with customer
Qualifications
- Minimum 2-years experience in a service advisory role
- Exceptional customer service & communication skills
- Positive attitude
- High volume mentality
- CSI focused
Salary : $70,000 - $90,000