SERVICE LEAD

About us

Our goal is to Fries AG & Turf is a growing New Holland business. We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. With years of experience in the agricultural industry we strive to create the best customer experience. We are seeking driven, highly motivated, collaborative, and intellectual professional who wants to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. There's a lot we can train with the right individual who is willing to work hard, make customers our #1 priority, and who is committed to integrity, results, servant leadership, innovation, and commitment..

As Service Lead you will:

• Build and maintain positive customer relationships – to strengthen customer loyalty and dealer reputation.
• Works one on one with customers while their equipment is in our shop. Giving accurate information, estimated cost of jobs and obtaining permission to do the needed work. Giving updates throughout the progress of the repair so the customer is fully involved.
• Has the ability to walk technicians through situations whether out in the field or in the shop.
• Continually improve personal skill set – to respond to customer needs in a more effective manner.
• Ability to manage a multiple technician shop.
• Actively identifies, seeks, and obtains new prospects.
• Strives to achieve and maintain service goals.
• Works closely with technicians to schedule, advise, and lead a safe profitable operation.
• Meets scheduled work deadlines and ensures efficient billing through customer pay or warranty claims.
• Answers phone calls, providing price quotes and other information.
• Assures technicians have well documented work orders with all parts needed for each job.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Maintains professional appearance.

Knowledge, Skills, and Experience:

• Must have a technical or mechanical background preferred.
• Solid analytical, business planning, problem solving, and communication skills.
• Strong multi-tasking and organizational skills
• Customer oriented focus and philosophy
• Familiarity and experience with agricultural and construction equipment preferred.

Salary Position: Salary will be based on experience

Job Type: Full Time

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Mechanical knowledge: 2 years (Required)
• Agriculture: 2 years (Required)
• MANAGEMENT: 2 years (Required)

Ability to Relocate:

• Kearney, MO 64060: Relocate before starting work (Required)

Work Location: In person

Salary : $33,000 - $41,800