What are the responsibilities and job description for the Business Office Manager position at Front Porch?
Kingsley Manor
Summary:
Under the supervision of the Executive Director, the Business Office Manager oversees all community accounting functions including resident inquiries, billing, accounts payable, accounts receivable. The Business Office Manager also serves as the campus information systems liaison with the Home Office Accounting Department. Supervises front desk reception and business office staff.
ESSENTIAL FUNCTIONS
Includes the following. Other duties may be assigned as necessary.
- Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.
- Responsible for the smooth running of all business office functions to include accounts payable, accounts receivable, billing and resident inquiries.
- Oversees all community accounting functions including accounts payable and accounts receivable. The Business Office Manger also serves as the campus information systems liaison with the Home Office Accounting Dept.
- Responsible for and/or oversees all accounting related to documenting, preparing, and distributing resident billing statements.
- Responsible for and/or oversees aging/past-due account collections and analysis in accordance with Front Porch Best Practices manual. Makes recommendations to Executive Director regarding charge-offs.
- Reviews and provides detailed analysis of monthly financial statements, including variance reports.
- Prepares and provides reports to Home Office accounting and Executive Director.
- Participates in internal and external financial audits.
- Directly and/or indirectly supervises up to ___ of the front desk reception and business office staff.
- Responsibilities in accordance with the organization's policies and applicable laws include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Performs all duties in a safe and efficient manner. Reports any safety hazards and/or accidents to supervisor.
- Attends all mandatory in-service meetings. Complies with all department and facilities policies and procedures.
JOB REQUIREMENTS and QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Bachelor’s degree from a college or university; or 1-2 years related experience and/or training; or equivalent combination of education and experience. Assisted Living Waiver Program experience preferred..
- General Business Office and Accounting knowledge. Proficiency with computers and various computer programs including Excel, Word, AS400 (HCS)
- Ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division in all unites of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio and percent and to draw and interpret bar graphs.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations; ability to write reports and business correspondence; ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
Essential:
- Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to read and interpret documents such as operating and procedures manuals, safety rules and maintenance instructions
- Ability to write routine reports and correspondence
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to speak effectively before groups of customers or employees of the organization
PHYSICAL DEMANDS and WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to sit and talk or hear.
- Required to walk and use hands to finger, handle, or feel.
- Occasionally required to stand; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
- Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Noise level is usually quiet.
Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.
