What are the responsibilities and job description for the Writer, Technical Lead position at Frontier Airlines?
Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need - saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too:
* Flight benefits for you and your family to fly on Frontier Airlines.
* Buddy passes for your friends so they can experience what makes us so great.
* Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
* Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
* Enjoy a 'Dress for your Day' business casual environment.
* Flexible work schedules that support work/life balance.
* Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
* We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
Who We Are
Frontier Airlines is committed to offering 'Low Fares Done Right' to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier's hard-working aviation professionals pride themselves in delivering the company's signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and was recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies
What Will You Be Doing?
Write original content and revise existing content for technical publication projects of an operational nature. Obtain internal regulatory compliance approvals, conduct cross-departmental reviews, and ensure system safety attribute conformity.
Essential Functions
* Lead, prioritize, and coordinate the daily work of the Technical Writers to ensure the quality, consistency and accuracy of assigned materials.
* Assist with developing training material and training the Technical Writers.
* Make recommendations for the improvement of functionality, standardization, or appearance of all internal publications.
* Maintain a current Technical Publications Handbook and Style Guide.
* Maintain proficiency in publishing software programs used by the department.
* Perform the functions of the Editor and Technical Writer at a satisfactory level.
* As designee for the Supervisor, Technical Publications, interface with the FAA.
* Assist Publications Specialist as required.
Other Functions
* Assist the Supervisor, Technical Publications on assigned projects.
* Complete research projects as assigned.
Qualifications
* Bachelor's Degree in Journalism or Technical Communications, or equivalent experience - required
* Experience with XML or SGML - preferred
* 2 - 3 years of technical writing experience - required
* Previous aviation experience - required
* Proof-reading, copy editing, and desktop publishing experience - preferred
* Experience working with ATOS and/or System Safety Attributes - preferred
Knowledge, Skills and Abilities
* Proficient computer skills in the MS Office Suite and Adobe FrameMaker
* Strong writing and research skills
* Must have the ability to tolerate ambiguity and thrive in a rapidly changing environment.
* Must be able to work independently, as a member of a team and demonstrate effective communication (listening, speaking, and writing) skills.
* Must be able to work well under pressure while managing multiple deadlines and maintaining attention to detail and accuracy.
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment, adequately heated and cooled
Physical Effort
Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
Supervision Received
General Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.
Positions Supervised
* None
Workplace Policies
At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.
Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
COVID Vaccination Policy for New Hires
Where permitted by applicable law, all candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based jobs, if not already employed by Frontier Airlines. Proof of vaccination will be required at hire.
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need - saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too:
* Flight benefits for you and your family to fly on Frontier Airlines.
* Buddy passes for your friends so they can experience what makes us so great.
* Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
* Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
* Enjoy a 'Dress for your Day' business casual environment.
* Flexible work schedules that support work/life balance.
* Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
* We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
Who We Are
Frontier Airlines is committed to offering 'Low Fares Done Right' to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier's hard-working aviation professionals pride themselves in delivering the company's signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and was recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies
What Will You Be Doing?
Write original content and revise existing content for technical publication projects of an operational nature. Obtain internal regulatory compliance approvals, conduct cross-departmental reviews, and ensure system safety attribute conformity.
Essential Functions
* Lead, prioritize, and coordinate the daily work of the Technical Writers to ensure the quality, consistency and accuracy of assigned materials.
* Assist with developing training material and training the Technical Writers.
* Make recommendations for the improvement of functionality, standardization, or appearance of all internal publications.
* Maintain a current Technical Publications Handbook and Style Guide.
* Maintain proficiency in publishing software programs used by the department.
* Perform the functions of the Editor and Technical Writer at a satisfactory level.
* As designee for the Supervisor, Technical Publications, interface with the FAA.
* Assist Publications Specialist as required.
Other Functions
* Assist the Supervisor, Technical Publications on assigned projects.
* Complete research projects as assigned.
Qualifications
* Bachelor's Degree in Journalism or Technical Communications, or equivalent experience - required
* Experience with XML or SGML - preferred
* 2 - 3 years of technical writing experience - required
* Previous aviation experience - required
* Proof-reading, copy editing, and desktop publishing experience - preferred
* Experience working with ATOS and/or System Safety Attributes - preferred
Knowledge, Skills and Abilities
* Proficient computer skills in the MS Office Suite and Adobe FrameMaker
* Strong writing and research skills
* Must have the ability to tolerate ambiguity and thrive in a rapidly changing environment.
* Must be able to work independently, as a member of a team and demonstrate effective communication (listening, speaking, and writing) skills.
* Must be able to work well under pressure while managing multiple deadlines and maintaining attention to detail and accuracy.
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment, adequately heated and cooled
Physical Effort
Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
Supervision Received
General Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.
Positions Supervised
* None
Workplace Policies
At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.
Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
COVID Vaccination Policy for New Hires
Where permitted by applicable law, all candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based jobs, if not already employed by Frontier Airlines. Proof of vaccination will be required at hire.
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Recommended Skills
- Adobe Frame Maker
- Attention To Detail
- Aviation
- Communication
- Copy Editing
- Extensible Markup Language (Xml)
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