Community Relations Liaison - Hospice of Bozeman Health (Full-Time)

Call or email Recruiter, Barbara Smith, RN, MS at 415-378-4991 or basmithrnms @ comcast.net, for details regarding this position. Barbara is available 7 days a week.**

Job Description Summary

The Community Relations Liaison acts as a primary liaison between current and potential home care referral sources, patient/clients and Frontier Home Health & Hospice. Primary responsibilities include but are not limited to marketing of the Frontier Hospice program to current and potential referral sources; developing working relationships with and increasing the number of referral sources for the Frontier home care programs; meeting regularly with Frontier affiliated hospital case managers, Frontier home care coordinators, physicians & physician groups, hospitals, and targeted community organizations to educate about and promote Frontier home care services. Facilitates prompt and easy access for referral sources and patient/clients into the Frontier home care programs. Position requires frequent automobile travel within designated geographical areas.

Essential Job Functions/Responsibilities

1. Develop and implement programs to raise and/or establish relationships within the community by conducting personalized visitations to all primary referral sources, interested parties and by representing the agency at community events.
2. Achieves net contribution growth goals necessary to support company objectives.
3. Consistently meets sales call objectives as established by the Sales Manager.
4. Completes all required account data, call log, and Quarterly Sales Plan forms as requested by the Sales Manager.
5. Communicates effectively and respectfully with Sales Manager, Branch and Corporate personnel.
6. Successfully completes all required training modules with a score of 80% or
7. higher with strict adherence to deadlines associated with the Sales Training
8. Reinforces knowledge of service capabilities for all product lines while
9. in the field as well as a fundamental understanding of Medicare, Medicaid, third party payor coverage and private pay business.
10. Exhibits ability to perform market analysis and knowledge of industry trends and market activities in order to drive target goals.
11. Responsible to generate business from new referral sources, identify opportunities for formal, preferred or contractual relationships with physicians, organizations and payers.
12. Works with the office staff to ensure that new business is successfully initiated.
13. Expectation is for data driven growth with physicians, area health facilities, community organizations, state and county medical societies, and similar groups and institutions.
14. Strong follow through, customer service commitment and relationship cultivation.
15. Other related tasks and projects as assigned.

Position Qualifications

Education

Bachelor's degree in marketing, business, or related field. An equivalent combination of education and experience may be accepted.

Qualifications:

1. Minimum three years' experience in business development/marketing, with at least one year in the health care industry.
2. Strong organizational skills.
3. Ability to work independently.
4. Valid driver's license, reliable transportation, and willingness to travel.
5. Customer service oriented and skilled in customer conflict resolution techniques.
6. Excellent written and communication skills. Able to organize thoughts and present them clearly, verbally and in writing.
7. Demonstrated skills with group and individual presentations.
8. Ability to respond productively, non-defensively, to complaints.
9. Proficient with computers using Word and other basic business programs for general business use, including the preparation of marketing related materials and presentations.
10. Flexible, able to respond to rapidly changing situations and needs of current and potential hospice clients.
11. Able to communicate effectively with people of varied cultural backgrounds and lifestyle choices.
12. Demonstrated ability to discuss health related issues comfortably and articulately.

Experience:

1. Proven success in marketing/development of referral sources and clients.
2. Proven ability at establishing relationships with referral sources, with experience in healthcare related marketing/development helpful.
3. Experience with successful development and implementation of marketing plans.
4. Experienced in diverse marketing settings, and proven ability to handle changing situations