Client Liaison

The Client Liaison – Client Relations is a key function supporting the company’s 3rd Party clients. The role requires professional and effective corporate and client liaison skills, and operational efficiency within the corporate team to ensure all client expectations are met and exceeded. The Client Liaison is responsible for resolving client queries and ensures all client expectations are met and/or exceeded.

PRIMARY RESPONSIBILITIES

• Acts as an “ambassador” for a fast-paced, detail-oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to all clients.
• Respond with quick and effective solutions and provide required information to clients.
• Ability to prioritize effectively and work with a sense of urgency.
• Be a highly organized person with a keen attention to attention to detail.
• Be Proactive: able to determine tasks required to be addressed without being prompted and proactively addressing them timely.
• Consistently goes the extra mile when required and assumes ownership of assignments to get the job done.
• Works reconciliation reports.
• Submitting accounts to clients to review as well as answering clients’ requests.
• Working to ensure consumer balances are accurate at all times (this involves updating account balances).
• Ability to manage issues and projects to consistently meet deadlines.
• Performs other duties as assigned.

Working Hours: Flexible Work Schedule, Monday - Friday

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• A high school graduate or equivalent.
• Customer service experience preferred.
• Must possess a positive attitude and the ability to address the concerns of our clients while maintaining the integrity of the company.

SKILLS & ABILITIES

• Knowledge of Microsoft Office software (Outlook, Excel, Word)
• Communicate clearly, concisely, and effectively both verbally and written.
• A positive attitude and a willingness to work in a team environment.
• Organized and detail-oriented.
• Ability to work with minimal supervision.
• Adapt easily to change, and a fast-paced environment.

LANGUAGE SKILLS

• Ability to converse and respond to common inquiries from clients, customers, and vendors.
• Ability to write business-related documents such as letters, emails, and other business correspondence as needed.

REASONING ABILITY

• Ability to define problems collect data, establish facts, and draw valid conclusions.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, see, and hear. The employee frequently is required to use their hands to dial a telephone, utilize a computer keyboard and mouse, and operate office equipment. The employee is occasionally required to stand, walk, and reach with hands and arms and lift up to 20 pounds.

WORK ENVIRONMENT

The employee works in a temperature-controlled office environment. The employee sits at a desk during regularly scheduled work hours, answers and makes telephone calls using a telephone, types on a computer keyboard, and reads and comprehends information from a computer system and written resources.

COMPENSATION & BENEFITS

• Market competitive compensation program.
• Health, Gym discounts, Dental, Vision, Life, Health Savings Account, Flexible Spending Account, 401(k), Paid Time Off, Paid Holidays, & More.

The company extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other reason prohibited by law.

Required

Preferred

Required

Required