Account Representative

Company Overview

Fry Management Services sets the standard for expert witness representation. Our mission is to help our clients achieve their goals and help elevate them to the next level of success. We achieve this by providing high-quality, personalized service tailored to the unique needs of our individual expert witness clients.

Do you want to get in on the ground floor of a quickly growing company? Are you interested in working with a collaborative, high performing team? If you have interest in the legal and/or medical field and a passion for client service, our company is seeking a reliable, professional Account Representative for a full-time position in our growing company.

Job Summary

The Account Representative supports our client’s success by executing a wide range of tasks from start to finish. The role serves as the primary point of contact for clients which requires a high level of interpersonal and communication skills. Duties include complex scheduling, regular interaction with clients and partners, and accurate tracking and reporting.

This job requires the drive for solving problems and determination for achieving results. We are seeking self-starters that can manage their workload through organization and clear processes.

Responsibilities:

Specific responsibilities may include:

• Manage client caseload accurately and efficiently to ensure smooth execution of forensic expert witness work.
• Schedule independent medical examinations, record reviews, testimonies, phone conferences and meetings for the individual expert witness clients.
• Negotiate deliverables and timelines associated on behalf of clients.
• Utilize multiple technology programs to keep caseload details organized and on track.
• Provide timely and articulate communications effectively, using a variety of channels based on the needs of different clients, vendors, and partners.
• Meet strict deadlines utilizing multiple calendars and organizational programs.

• Collaborate with team and clients on setting and attaining monthly monetary goals.
• Identify and build new relationships on behalf of clients to foster growth of their expert witness practice.
• Maintain excellent relationship with your expert witness clients along with the attorneys and vendors who hire them.
• Adhere and follow company policies, processes, and procedures.

Competencies:

• Strong ability to multitask and switch quickly between tasks such as scheduling, quality assurance, and keeping files up to date.
• Dedication to client service, and a strong commitment to client satisfaction.
• Excellent communication skills involving heavy telephone usage and clear and concise e-mail exchanges.

Skills & Qualifications

• At least 2 years of professional office experience (medical or legal is a plus
• Bachelor or Associate degree (preferred)
• Communicate effectively both verbally and in writing with internal team members, clients, and partners
• Organize, plan and prioritize work
• Focus on productivity during highly stressful times
• Strong attention to detail
• Technology proficient including MS Office Suite and G Suite

Salary is commensurate with experience.

We offer a flexible working environment in a professional office location. After an initial on-site training period is successfully completed, we will consider remote work opportunities. This is your chance to play a key role in the continued success of our company.

For more information about our company, please visit our website.

https://www.fryms.net

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Application Question(s):

• Do you have experience in a client focused role?
• Are you proficient in Microsoft Office and Google Suite?

Experience:

• professional office: 2 years (Preferred)

Work Location: One location