Job Summary
The Practice Manager is responsible for the management of 1-2 physician practice locations and/or with (combined) 1 -5 providers. This role is responsible for managing all functions of the assigned physician practices operated by LifePoint, including organization and planning of the services provided by the practice.
COMPANY DESCRIPTION
Duke LifePoint Healthcare is a joint venture of Duke University Health System, one of the country’s leading academic health systems, and LifePoint Health, a leading healthcare company dedicated to Making Communities Healthier. These two forces joined because of the shared interest in collaborating with hospitals, healthcare providers and patients to bring high quality, innovative healthcare services to communities. Duke LifePoint combines Duke’s unparalleled expertise in clinical excellence and quality care with LifePoint's extensive resources and knowledge and experience operating community hospitals and healthcare organizations.
Essential Functions
Ensures compliance with organizational policies and procedures.
Responsible for hiring, training, developing, and evaluating employee performance.
Provides supervision and direction for all practice staff. Responsible for planning, assigning, and directing workflow. Serves as a resource for decision making and problem solving, and as a liaison between physicians, management, and other departments.
Participates in budgetary planning, implementation, and monitoring of all financial aspects of the physician office practice. Responsible for patient scheduling and throughput, physician and staff productivity and maintenance of adequate staffing, equipment, and supplies.
Responsible for compliance with billing and accounting procedures, revenue cycle and financial audit requirements.
Identifies trends and develops a plan of action to address customer, employee, and physician satisfaction issues. Participates on teams to achieve desired results.
Responsible for resolution of facility management, equipment, and safety issues.
Ensures compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Coordinates ongoing unit-based performance improvement activities.
Demonstrates good customer service skills when interacting with patients, families, and visitors. Demonstrates leadership in communication and teamwork.
Benefits - Wide range of benefits options!
Why join our team?
Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!
Qualifications
Minimum Education
Associates Degree required.
Bachelor's Degree preferred.
In lieu of degree, candidate must have 5 years’ experience as a Practice Manager.
Required Skills
Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Minimum Work Experience
Four (4) years supervisory and/or management experience within a healthcare environment, medical group office, or outpatient facility
Experience developing key relationships within an integrated delivery system such as hospital, health plan and support departments
Knowledge of health care environment, medical office policies and procedures, general accounting procedures and human resource management practices
Strong written communication, verbal communication, and interpersonal skills
Ability to identify and solve problems, makes decisions, and implements changes
Ability to prioritize, plan and coordinate work activities
Demonstrated ability to successfully interact with clinic physician leadership and staff physicians to carry out clinic mission, goals and objectives
Strong knowledge of Practice Management Systems and Electronic Medical Records
Demonstrated management and leadership skills, particularly mentoring, coaching and conflict management
Personal style which emphasizes openness, visibility and approachability
Excellent listening and follow-through abilities and a willingness to accept constructive criticism
Ability to travel between facilities in an efficient manner
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