What are the responsibilities and job description for the Collections CSR position at FSNB, N.A.?
Position: Collections CSR
Hours: M - F, 9:30 AM - 6:00 PM; Saturdays as scheduled
Location: Collections Department-Annex-Lawton, OK
Summary: Our primary goal is to contact customers that have an overdrawn or unpaid account and to resolve the account by using negotiation skills and collection tactics that are within collection laws.
Essential Job Functions:
- Make out-going phone calls to collection customers in a timely manner.
- Answer in-coming phone calls for the department and over-flow calls for the Call Center.
- Maintain collection files and monitor accounts on a daily basis.
- Initiate, negotiate and follow through with payment arrangements on a daily basis.
- Be knowledgeable of the different types of accounts and products and services we offer.
- Research and investigate to locate collection customers.
- Be able to discuss the account with the customer in a professional and pleasant manner.
- If unable to successfully resolve, must be able to initiate and prepare legal action or submit to the customer’s credit report.
- Be aware and familiar with the FDCPA (Fair Debt Collections Practices Act) and the bank’s collection policy.
- Perform all clerical duties pertaining to collections that is asked of you and/or assigned to you by your supervisor.
Required skills:
- Good verbal and written communication skills.
- Ability to work well as a team member and with other departments.
- Ability to perform work accurately and thoroughly.
- Ability to multi-task.
- Basic knowledge of Excel, Word and other resources pertaining to our job duties.
Overdraft CSR
FSNB,National Association -
Lawton, OK
ATM/Cards CSR
City National Bank and Trust -
Lawton, OK
Internet Banking (Citynet) CSR
City National Bank and Trust -
Lawton, OK