What are the responsibilities and job description for the Dispatch Manager position at FST Group?
The Dispatch Manager will monitor and track fleet and contract carrier truck movements (TL, LTL, Common) to ensure accuracy and delivery of customer freight. The role will communicate with Drivers to ensure on-time service is provided for all shipments, respond to activities of drivers via internet satellite, text, and phone, and initiate “check calls” with Drivers on all pick-ups and deliveries. The Dispatch Manager will maintain timely updates in freight movement system by entering pick-up data, load information, and load closing. This role will provide detailed shift transition, take breakdown calls, communicate with Fleet Maintenance, or repair providers, and direct Drivers on options.
To ensure success as a Dispatch Manager, you will respond and troubleshoot pick-up and delivery challenges when they occur in transit, communicate with various warehouse contacts to ensure timely freight movement, and contact consignees and customers in response to potential transit delays. You will also perform various reporting duties in support of customer and Customer Service communication, work cooperatively with Customer Service and Dispatch teams to provide solutions for customers’ needs and resolve issues, and enter and approve Driver payroll. You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST. The Dispatch Manager will print Master Bill packets, check in freight, and scan/classify BOL’s for the Cross Dock. Additional operations tasks include, but are not limited to, data entry, analysis, updating web portals, calculating fuel tax, and administering advances to drivers for lumpers.
