IT Desktop Support

The IT Desktop Support Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely.

Daily tasks include (but are not limited to):

• Active Directory Administration
• Limited support for corporate mobile devices
• Familiarity with cloud applications (OneDrive, Office365, etc.)
• Troubleshooting Cisco VPN connectivity
• Familiarity supporting Citrix connectivity
• Remediating Symantec Endpoint Protection
• Dameware remote connection/utilization
• Altiris Deployment server utilization
• Asset management skills
• Microsoft Edge and various browser(s) support
• Installation/configuration of various Adobe products
• Installation/configuration of Check Point endpoint client software
• Conference Room equipment
• Printer/driver troubleshooting & installation
• ServiceNow utilization
• Cisco WebEx service support
• Deployment/configuration of standard IP telephony
• Hardware ordering/deployment

Additional responsibilities may include:

• Documentation (records) management
• Knowledge base utilization
• Project interaction
• Customer scheduling/follow-ups
• End user equipment moves (disconnect/reconnect)
• Multi-team interaction and/or technical roundtable participation
• Standard device imaging via USB/PXE server(s)
• Smart-Hands tasks/functions outside of standard operational work

Required:

• AAS Degree in Information Technology, Computer Science or related
• Hardware Experience beyond imaging/deployment

*

Preferred Certifications:

• CompTIA IT Fundamentals
• CompTIA A
• CompTIA Cloud
• CompTIA Mobility
• CompTIA Network
• CompTIA Server

Job Types: Full-time, Contract

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Painted Post, NY: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Help desk: 1 year (Preferred)
• ServiceNow: 1 year (Preferred)
• Active Directory: 1 year (Preferred)
• Desktop support: 1 year (Preferred)

Work Location: In person

Salary : $17 - $22