What are the responsibilities and job description for the UX Researcher position at fuboTV?
About fuboTV:
fuboTV is the world’s only sports-focused live streaming TV service with top leagues and teams, plus popular shows, movies and news for the entire household. We have 100 live TV channels, including the FOX, NBC, CBS, ABC and Disney broadcast catalogs, plus Showtime, AMC…and thousands of on-demand titles! fuboTV can be accessed on multiple platforms, including Web, Android, iOS, tvOS, Fire TV, Android TV, Roku, XBox, smart TV's and Chromecast.
We’re rapidly growing — in employees, subscribers and our content offerings. Which means we need your help taking us to the next level.
fuboTV is committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions. We encourage everyone to apply.
Who we are looking for:
We are looking for a UX researcher to join our team. You will be responsible for working with cross-functional product development teams by evaluating user needs and problems, conducting qualitative research to generate deep insights about our current and potential customers, and synthesizing insights to inform future product innovation. These responsibilities also include delivering oral and written presentations, evaluating qualitative and quantitative data, and informing the company on how to more deeply understand what makes a user’s experience more intuitive, accessible, and delightful.
The ideal candidate for this role is self motivated, able to work in a fast paced environment and to communicate effectively across cross-functional product and feature teams. A passion for streaming media, sports and user experience are highly valued here.
Responsibilities:
- Understand which research methodology to apply based on the needs and goals of a given project and targeted insights
- Conduct usability sessions, launch mixed qualitative / quantitative surveys, and moderate 1:1 interviews
- Evaluate and synthesize analytics data from Amplitude
- Work closely with cross-functional teams by understanding research goals and advocating for the most appropriate research methodology using the fuboTV user research process
- Communicate research findings to diverse audiences — product, design, engineering, marketing — both orally and through written presentations
- Experience with industry-standard tools such as Google Docs / Sheets / Slides , UserTesting.com, Amplitude and Pollfish are a plus
Qualifications:
- Minimum 3 years of UX research experience
- Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience)
- Ability to quickly and effectively share research results
- Ability to perform basic research-related tasks including moderation, test implementation and data analysis / evaluation
- Ability to formulate specific, answerable, and practical questions
- A strong desire for creative problem-solving with a positive attitude
- Excellent time-management skills
Perks & Benefits:
- At fuboTV, you will have the opportunity to personally influence what live media looks like after it goes through its next big transformation
- Professional development courses and learning opportunities
- fuboTV provides a highly competitive compensation based on experience and market standards
- Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
- Free Premium fuboTV Account
- Health and Wellness initiatives
- Unlimited PTO days and regular company-wide activities.
- fuboTV's main Headquarters are located in Midtown Manhattan.
- fuboTV is an e-verified company