What are the responsibilities and job description for the Full Time Universal Banker position at Fulton Bank?
Value Proposition:
Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company and every success we experience begins with them. We hire team members who raise the bar, who are collaborative and inclusive, who build relationships, and who are looking for a long-term career with Fulton Bank. We strive to promote a culture of work-life balance, to unplug and recharge to be your best self, at work and at home.
Overview:
Responsible for providing an exceptional Financial Center customer experience by handling every customer need from sales to service. Ensure the customer feels welcome and provide them with a one stop experience in processing transactions and fulfilling their sales and service needs. Time spent in various aspects of this role will vary depending upon Financial Center traffic and needs and the role of other teammates. Applies a consultative approach to selling and opening all products and services. Retain and deepen existing customer relationships through a needs based selling approach. Provide account servicing and maintenance, and assist with problem resolution for customers in accordance with all established procedures and regulations. Encourage customers to use self-service banking solutions including; ATMs, on-line, and mobile banking to enhance their service experience. Process transactions accurately, assist with operational activities and responsibilities, and maintain flexibility between performing sales and teller relationship transactions.
Responsibilities:
- Drive sales through service by generating sales and revenue and demonstrating a positive customer experience. Responsible for the sale of products and services at the financial center by using consultative sales methods to identify and qualify new and existing customers for various products and services, thus consistently achieving individual sales goals. Utilize the fundamentals of our Fulton Financial Corporation Sales Process and Customer Experience in order to successfully follow a structured approach to customer on-boarding, expanding and retaining existing relationships and identifying referrals. Proficient in the initiation, processing and closing of consumer loans. Perform routine customer maintenance requests as well as basic teller transactions.
Provides ongoing support to customers regarding products and services. Provides solutions to various situations, errors, or obstacles to ensure customer satisfaction. Builds and maintains relationships with customer by frequent follow-up to ensure their satisfaction.
Responsible for compliance with applicable regulations, operational and security policies and procedures and all risk management elements associated with the position and as defined by management.
Education
Associate Degree or the equivalent experience. Specialty: Business or equivalent. (Preferred)
Experience
- 2 or more years customer service and sales experience or equivalent. (Required)
- 6 to 12 months cash handling experience. (Preferred)
This position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.
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