Dispatcher

SUMMARY OF POSITION:
The purpose of the Dispatcher position is to communicate with Fulton Metals Recycling drivers and customers to respond to incoming service orders, schedule service, resolve route and service issues, and complete daily routing dump and crew data entry. Distribute information to driver teams as needed.

ESSENTIAL JOB FUNCTIONS:
1. Maintain contact between drivers, customers, and home base, dispatching drivers to calls as they are received, using the information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
2. Assign routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day.
3. Plan, distribute, monitor, and follow up daily route assignments for residential, roll-off, and commercial drivers to ensure customers are serviced per Fulton Metals Recycling guidelines.
4. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. Effectively communicate with both drivers and customers to ensure customer satisfaction. Communicate service changes to Sales staff.
5. Answer incoming calls from Customer Service and provide requested route information and/or follow up. Work directly with the Operations Manager and the Driver to ensure prompt follow-through of all issues. Distribute county requests to route supervisors.
6. Communicate with maintenance shop personnel and serves as an emergency point of contact to drivers.
7. Review route paperwork, enter customer information to the database, and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Records and documents information from drivers and distributes it to appropriate departments.
8. Maintains all data in appropriate systems including the following: Verify all tickets have been received and entered into company software. Close tickets and note in recycling software. Enter new drivers, truck, and route data information in the software.
9. Print, review and make data entry corrections to productivity reports for route supervisors daily.
10. Distribute and maintain driver phones/radios - including completion of software updates, and charging phones every evening.
11. Additional responsibilities may include uniform tracking, timecard review for Drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory. Ensures that supplies are on hand for necessary forms. Prepares Saturday work.
OTHER JOB RESPONSIBILITIES:
Any additional job duties that may be assigned by the Supervisor.
WORK ENVIRONMENT:
Normal setting for this job is: office setting.
QUALIFICATIONS:
Education and Experience

• High school diploma or G.E.D and a minimum of 6 months of related work experience required.
• Experience within the Waste/Recycling industry, transportation is
• Logistics/Dispatching experience is mandatory.
• Previous customer service experience in a call center environment preferred.
• Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner
• Computer proficiency- MS Office and Typing Skills,
• Ability to react well under pressure and treat others with respect
• Ability to identify and resolve problems in a timely manner
• Ability to prioritize and plan work activities;
• Ability to work efficiently and effectively, both independently and as a team

Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the workday;
• Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of lightweight handling objects less than 25 pounds- rarely;'

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Benefit Conditions:

• Waiting period may apply

COVID-19 Precaution(s):

• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 2 years (Required)
• Customer Service: 1 year (Preferred)

Work Location: One location