General Manager (Retail)

GENERAL MANAGER

(Previous Retail GM Experience Strongly Preferred)

Provide direction to the entire team to drive the customer experience, overall operational execution, and total store results. Lead direct reports in a way that teaches them to be great managers of others. Act with integrity and business maturity; build trust and motivate others. You are seen as a champion of change. Drive results by developing and executing short term action plans and long term strategies. Consistently manages and measures work; drives company initiatives and ensure maximum productivity, profitability, and compliance with company policies and procedures. You ensure the store is a great place to work and a great place to shop! Your store success comes from your belief that everything we do is for the customer.

Report to a District Director; supervise the total store with direct supervision of the customer experience manager, brand manager, ambassadors, and asset protection partner. Works closely with partners in the field consisting of Human Resources and Company Vice Presidents to drive sales, customer loyalty, and operational efficiency. Communicates effectively with peers and business partners.

QUALIFICATIONS

• BA or BS degree, or equivalent experience required.
• Previous Retail Big Box experience required (5 years).
• Demonstrates ability to improve customer satisfaction and drive customer loyalty.
• Proven ability to effectively delegate, follow up, and communicate with all levels of the organization.
• Demonstrates ability to manage complex and competing priorities using time management and organization.
• Demonstrates ability to assess talent, coach, develop, and manage performance.
• Demonstrates business acumen with strong strategic and analytical skills.
• Proven ability to lead leaders, build others’ skills and accountability.
• Proven ability to handle employee relations issues accurately and in a timely manner.
• Demonstrates accountability to entire store operations, functions, and effectiveness.
• Prioritizes their schedule to match the customer needs.
• Schedule flexibility to include holidays, evenings, weekends, and non-business hours.
• Proven ability to team build, make connections and rally people to the goals.
• Proven ability to inspire trust and build rapport with all store crew and leaders.
• Ability to stand for long periods of time, lift moderate weight (up to 50 lbs.).

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Salary : $60,000 - $0