What are the responsibilities and job description for the Retail Operations Manager position at Gabe*s?
The Operations Manager leads a team that promotes great styles, famous brands, and amazing prices. Provides leadership to their team and also support to the General Manager. Drives the overall customer experience, operational excellence, and total store results. Responsible for ensuring the service standard for customers is met. Ensure Gabe’s is a great place to work and a great place shop.
Serves as primary partner to General Manager for meeting hiring goals.
Hires, trains, and leads retention for direct and indirect reports.
Completes new hire orientation and onboarding.
Responsible for implementing new and ongoing training initiatives.
Monitors and supports daily payroll processes and weekly payroll sign off.
Fosters positive team performance through employee recognition initiatives.
Assesses training and growth opportunities in departments; creates a development plan for team.
Assesses employee performance and assists in delivering yearly performance reviews.
Addresses performance issues and policy violations for direct and indirect reports, including coaching and counseling. Partners with GM on possible termination situations.
Motivates others through recognition.
Models the open-door policy and fosters an environment of open and honest communication.
Partners with store leadership team to minimize store turnover.
Maintains personnel files and office organization.
Handle escalated Customer Service issues in a professional manner at all times while Manager on Duty.
Qualifications:
High School diploma or GED equivalent is required.
Three (3) years customer service experience in a retail setting required.
One (1) year leadership experience in a retail setting required.
Job Type: Full-time
Pay: From $43,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work Location: One location
