What are the responsibilities and job description for the Manager, Client Delivery position at Gain Theory?
Who we are & what we do:
Gain Theory is a leading global marketing effectiveness and foresight consultancy. We combine quality data, proprietary technology, and advanced analytics to give our clients the confidence to make better informed investment decisions that drive growth.
Growth is the defining characteristic of successful organisation and Gain Theory’s vision is to accelerate growth for ambitious brands. We define ambitious brands as those that generate earnings/profits that are above the industry average. We deliver:
- Data strategy, harmonization, and visualization.
- Advanced analytics and modelling, including MMM, attribution and unified measurement, testing, segmentation, behavioural sciences, choice analytics, simulation, war gaming and forecasting.
- High-touch consultancy that includes bespoke roadmaps, training and education, industry benchmarking and activation planning.
At Gain Theory, we love accelerating growth for our people. As a Gain Theorist, you will need to demonstrate behaviours which support our values.
Our values are: Be Curious, Be Positive, Act with Consideration and Make it Better. You can read more about our values here: www.gaintheory.com/our-culture-people-and-value
Role Description
A Client Success Manager supports the client success team in delivering cross functional marketing effectiveness results that vary based on the type of engagement. Our projects include a hybrid of marketing optimization consultancy and client service – with every action aimed at driving client growth and satisfaction.
They work with internal Analytics and Data teams to provide an integrated perspective to clients. They also work externally with our client partners to deliver results and complete projects efficiently and on time.
Key Activities & Accountabilities
- Drive optimal client project processes for work delivery and client satisfaction.
- Support day to day project management, including leading cross functional internal and external meetings.
- Regularly present to senior client stakeholders (and prospective clients on new business opportunities).
- Learn & own client adoption of proprietary technology (Gain Theory Interactive)
- Deliver high-quality client materials in line with strategic objectives.
- Develop strategic insights and recommendations focused on client’s business priorities and growth goals.
- Contribute to collaborative team learning and knowledge sharing to strengthen capabilities.
- Support with client growth initiatives and new business pitches.
- Cross-collaboration with analytics, data, and ops team members to ensure a well-functioning team with high levels of satisfaction.
- Maintain a strong focus on the media, marketing effectiveness & analytics industries as well as those of our clients.
KPIs and Success Factors
- Consistent, efficient and timely delivery of projects
- Client Satisfaction: Performance, Preference and Likelihood to Recommend
- Active Client Stakeholder #s
- Influence of Client Stakeholders
- Value Generated for Clients
- Client Advocacy
Critical Capabilities
- 3-5 of years of experience in media, analytics, consultancy or similar industries
- Bachelor’s degree minimum (with quantitative understanding)
- Deep understanding of marketing & media across categories/industries
- Awareness of a variety of media measurement approaches (Market Mix Models, Attribution, Lift Tests etc.)
- Data and analytical interpretation skills to bring GT insights to life for a client audience.
- Proficient in supporting project and client relationship management.
- Committed to supporting quality assurance and best practice adherence.
- Effective communication and interpersonal skills to aid team collaboration.
- Lives and breathes Gain Theory values.
Key Interfaces & Relationships
- Gain Theory Clients
- Media agencies and other data providers
- Client Success team members
- Data, Analytics and Operations teams
- Strategy and New Business
