Customer Service Manager

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

HMS, a Gainwell Technologies Company

HMS is looking for a Communication Manager for our Anchorage, Alaska position. The ideal candidate for this position must be self-motivated and be a talented and experienced communications manager. This is a manager position that will lead multiple teams, including, for example, Training, Publications, Provider Services Representatives, and the Provider and Member Call Centers.
The main duties for this position include creating informative communications content and assisting publications specialists and training specialists in developing communications and training products that will be used internally, with the provider and member communities, and with the client. The ideal candidate will be an excellent communicator, with brilliant presentation and organizational skills.

Your role in our mission

• Assists team with the creation of informative and interesting newsletters and training materials.
• Assists team with the development of effective communication strategies that build provider, member, and client awareness.
• Works with internal departments to execute communication plans and track communications in the appropriate log.
• Supervises projects to guarantee all content is publication-ready and delivered in a timely manner.
• Leads multiple operations teams.
• Responds to internal, external, and client communications following approved processes and procedures.

What we’re looking for

• Minimum of 5 years of leadership experience.
• Proficiency with Microsoft Office Suite, especially Excel.

• Medicaid, Medicare, or other healthcare experience

• Call center experience

• Publications experience

What you should expect in this role

Work from Anchorage, AK office is preferred but remote work will be considered for highly qualified candidates and upon request

The pay range for this position is $105,800.00 - $132,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at HMS, a Gainwell Company. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with HMS, a Gainwell Company, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about HMS, A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings.

HMS, a Gainwell Company is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $105,800.00 - $132,300.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Anchorage, AK 99508: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 3 years (Required)
• Call center: 3 years (Required)

Work Location: One location