Manager

SUMMARY

The Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests.
Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit. In addition to ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business, this position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• The Manager will manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations.
• Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point‐of‐

Sale (POS) computer system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.

• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by

GameStop; when appropriate, escalate customer issues and complaints to the Manager in a timely and professional manner.

• Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates have completed their onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.
• Communicate regularly with store associates and District Manager to ensure that all

GameStop store initiatives are implemented according to plan. Set guest service expectations for store associates and train store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Supervise and delegate tasks

Schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best-in-class guest service is consistently provided.

• Approve payroll, make time edits, and verify that store associates are paid for all time worked.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into

HRIS.

• Ensure that all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts (home store and other stores in your district/region), stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
• Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate.
• Lead store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties necessary to goal achievement.
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient

cash and change for sales transactions; make bank deposits daily or per established guidelines.

• Verify all shipments for discrepancies/shortages and record any discrepancies in the

POS system; conduct merchandise counts/inventories and communicate discrepancies to District Leader.

• Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
• Maintain store records/files in a neat and organized manner; ensure that manuals are up to date.
• Form professional partnerships with appropriate military personnel on assigned military base, including the Supply Base Leader (applies only to positions in stores located on a military base).
• Consistently adhere to and demonstrate a commitment to GameStop policies and procedures, including, but not limited to, respectful workplace, attendance, confidentiality, conflict of interest, and ethical responsibilities.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount

Experience level:

• 10 years
• 11 years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Sales: 3 years (Required)
• Management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Waterford, CT 06385: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $25