Customer Service Representative

Garage Door Specialist
Raleigh, NC Full Time
POSTED ON 12/13/2022 CLOSED ON 2/7/2023

Job Posting for Customer Service Representative at Garage Door Specialist

We are looking for someone to help as a Customer Service Representative in our busy office. Hours needed are Monday through Friday from 9 am - 5 pm.

The candidate should be reliable and have a positive attitude.

Home service dispatching or garage door experience would be ideal.

Responsibilities

  • Manage large amounts of incoming calls
  • Dispatch Service technicians to local jobs and keep up with their schedules and parts on order.
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Skills

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 2 years (Required)

Work Location: One location

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