What are the responsibilities and job description for the Security Operations Manager position at GardaWorld?
Job Description
JOB SNAPSHOTJob Title: Client Services Manager
Location: Landover, MD
Environment: Corporate Office Building
Who is GardaWorld?
GardaWorld is the world’s largest privately-owned security services company. We protect our clients’ staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries and career advancement opportunities. We encourage diversity and are proud to be an equal opportunity employer. GardaWorld Security Services is looking for a Client Services Manager to develop profitable business in Landover, MD.
JOB DESCRIPTION
Position Summary
The Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards – capable of representing GardaWorld as the premier provider of contract security services in the industry. The ideal candidate must have the ability to understand financial reports and establish personal credibility with internal and external clients by being honest, forthright, consistent and dependable.
Job Responsibilities Include, but are not limited to:
- Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards
- Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff
- Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction
- Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts
- Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required
- Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit
- Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports
- Ensure 100% compliance with all federal, state and local regulations in assigned accounts.
- Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.
- Recommend new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
- Ensure progressive discipline is followed on all corrective actions.
- A college degree in business or related field
- Minimum 1 year management experience; 3 years preferred
- Pass an extensive screening process
Qualifications
Education
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