Service Department Manager

Gary Force Acura is seeking a driven and experienced Service Department Manager to join our team. The ideal candidate will drive departmental success, build client loyalty, maintain employee relations, achieve sales and profit goals, and uphold service records. We seek an energetic leader with proven sales management skills, a focus on customer satisfaction, and the ability to build strong teams across departments. If you have a proven track record of leadership in a service-oriented environment, we want to hear from you. Join Gary Force Acura and lead a team of talented individuals in providing top-notch service to our customers.

Responsibilities:

• Leadership and Reporting: Exercise direct authority over all service team members and report to both the Service Director and General Manager.
• Goal Setting and Achievement: Forecast and ensure department goals and objectives are met.
• Staffing and Performance Management: Hire, supervise, and monitor the performance of service department personnel.
• Customer Service Excellence: Handle customer complaints tactfully and ensure high-quality service delivery.
• Service Level Standards: Develop standards for response times and issue resolution.
• Regulatory Compliance: Understand and comply with federal, state, and local regulations affecting service operations.
• Equipment and Facility Management: Ensure functionality and cleanliness of all service department equipment and areas.
• Profitability and Pricing: Utilize pricing strategies to generate profit while maintaining customer loyalty.
• Team Development: Create a supportive work environment and hold team members accountable to performance objectives.
• Collaboration and Vision: Collaborate with other dealership managers to work toward overall dealership vision.
• Efficient Operations: Run an efficient and profitable service department through productive staffing, customer retention, and cost controls.

Requirements:

• Experience: 3-5 years of Service Management experience in a luxury dealership. High-volume, dealership, Service Director experience preferred.
• Leadership Skills: Strong leadership skills with a proven track record of success in developing and motivating teams.
• Communication Skills: Excellent verbal and written communication skills.
• Operational Ability: Ability to operate the department according to dealership guidelines.
• Software Proficiency: Experience with Acura/Honda and PBS software a plus.
• Problem-Solving: Ability to solve employee and client issues professionally and ethically.
• Driver's License: Must have a valid in-state driver's license and maintain a safe driving record.

Additional qualifications may include:

• Bachelor's degree or equivalent preferred.
• Ability to work a flexible schedule, including weekday and weekend overtime.
• Proficient with Microsoft Office Suite.

What we offer:

• Competitive salary with commission
• Medical, vision, and dental plans

· Paid Holidays & PTO

• Paid life insurance
• 401(k) with employee match
• Wellness programs
• Closed on Sundays
• Flexible schedule
• Paid training and advancement opportunities
• Employee discounts on products and services

If you're looking for a rewarding career with great benefits, apply now to join Gary Force Acura!

Job Type: Full-time

Pay: $70,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Brentwood, TN 37027: Relocate before starting work (Required)

Work Location: In person