What are the responsibilities and job description for the Service Technician position at Gas Clip Technologies?
Duties/Responsibilities/Tasks
· Evaluate products and restore them to working order.
· Serve as first point-of-contact for technical support to field customer phone calls.
· Generate quotes for non-warranty repairs.
· Collate quotes, customer info, and purchase orders into standardized format for submission to sales/accounting.
· Familiar with products, software, and documentation.
· Identify the best resolution to customer concerns while following GCT protocols.
· Work with other departments to identify and resolve quality issues in the field.
· Maintain a quality of work befitting of a vital safety product.
· Performs other related duties as assigned.
Required Skills/Abilities
· Familiar with Microsoft Office Suite (specifically Outlook).
· Must be able to effectively communicate with both customers and coworkers, in a professional manner, through multiple mediums (email, phone, in person, etc.).
· Mechanical and organizational acuity.
Education and Experience
· High school diploma or equivalent.
· 2 years related experience and/or training preferred.
· Or an equivalent combination of education and experience.
Physical Requirement
· Must be able to lift up to 50 pounds.
· Prolonged periods sitting at a desk and working at a computer.
· Due to noise exposure, hearing protection may be required.
Job Type: Full-time
Pay: $16.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Are you able to lift up to 70 pounds?
Do you have customer service experience using the telephone?
Work Location: In person
Salary : $16 - $21