Assistant Store Manager

POSTED ON 9/22/2020 AVAILABLE BEFORE 1/31/2021
Gas N Wash Hired Organization Address Frankfort, IL Full Time

Job Posting for Assistant Store Manager at Gas N Wash

Assistant Manager

Job Description


Position Summary:

Learns how to serve as the leader and to oversee the retail operation of a specific store, in conjunction with the General Manager; and learns how to help ensure that the store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies 


Position Responsibilities

Provides customer service leadership/direction, in conjunction with the General Manager, for entire store and team of employees working in that location 

  • Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service
  • Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction
  • Trains, schedules and coaches all new and current store associates to ensure store positions are staffed to appropriately handle Customer Service needs
  • Ensures customer service is a priority by scheduling staff consistent with customer activity
    • Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement 
  • Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
  • Works in tandem with the General Manager to ensure Management/leadership is available to customers and employees at all times   
  • Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided 
  • Assists in identifying qualified applicants, performing interviews as needed, and making employment decisions including but not limited to hiring, evaluating, scheduling, training and disciplining as needed
  • Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable
  • Promotes an environment focused on customer service, satisfaction and store cleanliness 
  • Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity
  • Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders 
  • Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
  • Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities:  food focus, counts/inventory, vendor relations and selling point/engagement
  • Assists in implementing all merchandising, marketing and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice products
  • Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives.  Provides suggestions for improving sales, margins and execution of all programs
  • Motivates and coaches store associates on proper upselling techniques.  Reviews sales reports to ensure the store is on track to achieve selling point goals and promotions
  • Ensures promotional signage and displays are properly updated per guidelines
  • Provides training to store associates regarding food preparation procedures.  Ensures proper preparation, presentation and maintenance of all stock levels
  • Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed
  • Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities
  • Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees 
  • Ensures that employees are properly trained to order merchandise and products 
  • Conducts area pricing surveys, at the request of the General Manager, reports the results and adjusts sales prices as directed 
  • Follows and complies with all health and sanitation procedures and adheres to safe work practices
  • Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion
  • Completes other duties as assigned by Management



Education Requirements:

  • High School Diploma or GED  

Experience Requirements:

  • Previous supervisory experience preferred
  • Retail experience a plus
  • Completion of required training program

Skill Requirements:

  • Basic Computer Skills
  • Good understanding of SAP functions and navigation
  • Excellent communication skills and the ability to research and resolve issues  
  • Good understanding of intra-department functions, store operations and corporate business plans
  • Good understanding of profit and loss statements and financial overview of the store
  • Knowledge of retail business management practices 
  • Knowledge of all types of store transactions and related programs
  • Knowledge of ways to handle customer and employee injuries, incidents and accidents
  • Ability to perform repeated bending, kneeling, twisting and overhead reaching
  • Ability to stand for an entire shift
  • Ability to frequently lift between 5 to 20 pounds 
  • Ability to occasionally lift up to 50 pounds 

Additional Requirements:

  • Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods 
  • Must have a valid Driver’s License from the state in which Manager resides
  • Must maintain automotive liability insurance during course of employment
  • Must use personal vehicle to conduct area pricing surveys


Preferred Managerial Attributes:

  • Exhibits strong leadership qualities and a desire to succeed
  • Serves as coach to employees by modeling appropriate workplace behavior 
  • Interacts positively with employees by seeking input and providing appropriate feedback
  • Seeks opportunities for employees to develop skills
  • Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce
  • Understands, actively demonstrates and promotes the principles of the customer service initiatives 
  • Creates excitement around monthly selling promotions in order to drive sales goals
  • Empowers employees to make non-personnel related decisions in absence of immediate Manager
  • Fosters a work environment where good performance is recognized and rewarded
  • Demonstrates the required competencies needed to become a General Manager, and is willing and available to be promoted to any available location in the market area


Reliable Transportation Required

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