Operator

Full-Time
Non - Exempt
Pay range: $16.00 - $18.00
Reports to:  Call Center Trainer
Location: Louisville – Administration Building

 Position Summary: 

Gastroenterology of the Rockies is a rapidly growing Gastroenterology practice in Boulder County and the greater Denver Metro area with eight office locations and five Ambulatory Surgery Centers. 

Answers telephone calls to the practice.  Transfers callers to the appropriate person according to company procedures.  Takes messages and ensure quick and effective delivery to the correct party.  Provides backup assistance to the scheduling department as necessary.

Essential Duties and Responsibilities:

• Answers telephone calls quickly and professionally, following company procedure, connecting the caller to the correct party.
• When transferring callers, stays on the line until the requested party is on the line or a determination is made that they are not available.  If the party is not available, explains the available alternate options to the caller, i.e.: transfer to another person, take a message, etc., etc. and assists the caller with their selection.
• Takes clear concise and accurate messages when necessary.  Ensures that the messages are delivered to the appropriate party.  If able to assist in response to caller’s request, takes whatever actions possible to do so.
• Assists scheduling department with schedule, re-schedule, or re-call of patients as able and appropriate.
• Performs a variety of administrative tasks in support of the company and call center mission.
• Regularly processes incoming fax activity, distributing incoming faxes as appropriate, based on needed response, urgency, etc.
• Performs other tasks and projects as requested by the management team.

Knowledge, Skills, and Abilities:

• Maintains up-to-date knowledge levels in his/her assigned areas of responsibility.   
• Understands and complies with company policies as outlined in the Employee Handbook and Company Compliance Plan.  
• Understands company operations beyond his/her own area of responsibility and uses this knowledge to assist and support other parts of the organization.  Is aware of his/her own strengths and weaknesses.
• Accepts feedback and takes action to enhance his/her strengths and improve areas that need attention.
• Accepts accountability for the achievement of his/her assigned departmental and individual goals and objectives.  
• Develops new methods and/or modifies existing processes to streamline tasks and improve department efficiency. 
• Can be depended upon to be at work according to his/her assigned schedule, and to use the time and attendance system according to established requirements.
• Establishes and maintains professional and positive relationships with all members of the company, outside organizations, clients, providers, patients and any other individual or organization necessary to effectively perform the duties and responsibilities of the position
• Maintains absolute confidentiality of all company and patient information in all situations and activities. 
• Demonstrates positive support for the mission and values of the company in all situations.

Minimum Qualifications:

• HS diploma or GED
• More than 2 years’ experience as telephone/receptionist in medical office environment
• Excellent telephone, written and verbal communications skills, able to maintain professional approach in stress situations.
• Excellent interpersonal skills, “team player”, professional demeanor
• Beginning to Intermediate computer skills (medical software: Intergy, experience preferred)

Physical Demands and Work Environment:

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances.
• Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Equal Opportunity Employer

Please note: We are aligning with our hospital partners and require COVID-19 vaccinations for all employees or a qualified exemption.