What are the responsibilities and job description for the Dispatcher position at Gault Electric LLC?
Job Summary
We are seeking to hire a Dispatcher to our dynamic team! As a Dispatcher, you will be responsible for scheduling and dispatching work orders. Communicating with work crews, addressing customer questions, billing, and maintaining records.
Duties/Responsibilities
· Answer phones to determine the quickest, most effective ways to answer a customer's question, resolve a problem, request for service, or escalate queries and concerns.
· Always provide pleasant communications through in-person, over the phone, or email.
· Keeping client files updated and organized in a database.
· Relaying information such as work orders to and from work crews, field inspectors, and supervisors.
· Requesting work permits, coordinating with utility companies, and facilitating customer contracts.
· Scheduling work crews to appropriate locations according to customer requests or immediate needs.
· Invoicing customers and tracking billing information.
· Keeping and organizing work requests, charges for work performed, expenses for services performed, and other information.
Required Skill/Abilities
· Teamwork
· Customer service
· Attention to detail
· Time management
· Driver’s License with good record
· Strong work ethic
Education and Experience
· High School or GED preferred
· Dispatch experience preferred
Physical Requirements
· Must be able to lift at least 25lbs
Benefits
· Competitive pay
· Health insurance
· Dental insurance
· Paid time off
· Retirement plan – matching SIMPLE IRA
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Experience:
- Dispatching: 1 year (Preferred)
Work Location: One location
Salary : $15 - $19