What are the responsibilities and job description for the Post Sales Network/Systems Engineer position at GavinHeath?
Job Description
Post Sales Network/Systems Engineer
GavinHeath is partnering with a client in Washington DC looking to add a Post Sales Network/Systems Engineer (Customer Success Engineer) to their team. The role is a Direct Hire position.
As a Post Sales Network/ Systems Engineer (Customer Success Engineer) for our client's Federal team, you will be responsible for providing world-class post-sales technical leadership to our client base.
Responsibilities:
Post Sales Network/Systems Engineer
GavinHeath is partnering with a client in Washington DC looking to add a Post Sales Network/Systems Engineer (Customer Success Engineer) to their team. The role is a Direct Hire position.
As a Post Sales Network/ Systems Engineer (Customer Success Engineer) for our client's Federal team, you will be responsible for providing world-class post-sales technical leadership to our client base.
Responsibilities:
- Providing advice and guidance as our client's subject matter expert to ensure successful ongoing usage and adoption of our technologies
- Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
- Walking customers through the various stages of adoption with our client's Platform
- Walking directly with our client's internal Product Management, Engineering, Sales, and Marketing teams
- Some travel to customer locations (<10%)
- B.S. Computer Science or equivalent educational experience
- TS/SCI with FSP Clearance Required
- 2 years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or Governmental agencies
- Strong understanding of Networking and Security fundamentals
- Experience in working with multiple Network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.)
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
- Excellent analytical & problem-solving skills, combined with the ability to provide a quick resolution to problems
- Demonstrable success in thinking strategically and executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
- Highly Desired:
- One or more of the following certificates: CCIE, JNCIE or VCDX
- Experience working for a startup company
- Working knowledge of API-driven workflows and scripting languages (Python, bash, jq, graphql, etc.)
Recommended Skills
- Api
- Analytical
- Bash (Scripting Language)
- Cisco
- Cisco Certified Internetwork Expert
- Communication
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