Job Posting for Assistant Manager 3rd Party at GC Services Limited Partnership
Overview
Assists in directing and coordinating activities of workers engaged in collecting delinquent accounts of customers.
Responsibilities
Manages a team of 8-15 Account Representatives
Assists in efficient operation of the collection office
Assists the Collection Manager/Senior Assistant Manager in the efficient operation of an assigned team; supervising assigned Account Representatives/Clerical/Collection Support
Maintains satisfactory discipline of employees; supervises the proper application of the company’s policies and procedures
Reviews the work of each A/R to correct deficiencies and to determine employee’s progress
Career path development of A/R
Assists in the training and development of all A/R personnel
Assists with interviewing prospective applicants for employment as needed
Utilizes all available system screens, processes, and reports to maximize collection potential
Conducts the required reviews for assigned personnel per policy
Ensures compliance with all specified FDCPA, state and city laws and provisions, as outlined in the GCS Compliance with FDCPA and State Collection Laws Statement and the FDCPA Test
Assists in maintaining discipline of employees and in supervising the proper application of the company’s policies and procedures
Completes assigned management training in a timely manner
Works with other functional areas to coordinate cooperation between the collection floor and those areas
Review and Approve A/R time sheets
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Work safely without presenting a threat to self or others
Perform additional duties as required by management as needed
Qualifications
Education:
High School Diploma or GED is required.
Experience:
2-4 years of management experience or have completed the Management Training Program successfully. Internal candiates must have demonstrated a thorough knowledge of GCS policies and procedures.
Computer Experience:
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
Skills & Abilities:
Must be self-motivated, enthusiastic and ambitious
Ability to train and motivate others
Have a sound knowledge of and ability to apply GCS policy
Possess the ability to multi-task
Communicate clearly and effectively, both orally and in writing
Interpret a constant flow of information
Listen effectively
Work with and apply basic mathematical concepts
Deal with difficult interactions with customers
Respond to customer inquiries and statements effectively
Write in a clear and concise manner
Manage time effectively
Solve problems or issues that may come up
Concentrate and focus for extended periods of time
Cope with high-stress and changing environment
Remain alert at all times
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements
All job offers are contingent upon completion of background checks.
GC Services is an equal opportunity employer: M/F/Disabled/Vet
Salary.com Estimation for Assistant Manager 3rd Party in San Antonio, TX
$58,032 to $72,790
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