Sr. Account Representative Home Based

GC Services Limited Partnership
Weldon Spring, MO Other
POSTED ON 12/28/2022 CLOSED ON 1/1/2023

Job Posting for Sr. Account Representative Home Based at GC Services Limited Partnership

Overview

Resolve delinquent accounts of customers while providing quality customer service on inbound and outbound calls.

Responsibilities

• Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test• Makes arrangements with the customers to pay balance in full or set up the best possible arrangements• Documents all collection activity in the client/GC system in a concise and accurate manner• Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews• Maintains good public relations• Cope with high-stress environment caused by speaking with emotional callers• Assists in the training and development of assigned new employees• Assist with second voices on accounts as needed• Be assigned work that requires advanced system knowledge or collections knowledge• Adhere to Company attendance, punctuality, and meal and rest break requirements• Maintain concentration and focus in order to meet performance goals• React positively to an ongoing, changing environment• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals• Maintain good working relationship with assigned supervisors and coworkers• Work safely without presenting a threat to self or others• Perform additional duties as required by management

Qualifications

Education:

High School Diploma or GED is required

 

Experience:

2 years of collections experience

 

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems

 

Skills & Abilities:

• Speak articulately and clearly• Interpret a constant flow of information• Listen effectively• Work with and apply basic mathematical concepts• Deal with difficult interactions with customers effectively• Respond to customer inquiries and statements effectively• Write in a clear and concise manner• Manage time effectively• Solve problems or issues that may come up• Concentrate and focus for extended periods of time• Cope with high-stress and changing environment• Remain alert at all times• Adhere to policies and procedures• Adhere to work schedule and punctuality requirements

 

• Have an Internet speed of at least 10 mbps download and 5 mbps uploads• Must provide a copy of the speed test of your internet from www.speedtest.net• Have a separate, digital/analog phone line through Century Link, Cox, or any other digital phone service provider, that has no call waiting or added features• Must have a workspace which is free from outside noise and distractions• Must agree to reside at your current address for at least 6 months

All job offers are contingent upon completion of drug and background checks.

 

GC Services is an equal opportunity employer: M/F/Disabled/Vet

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