Senior Property Manager

Senior Property Manager

A Commercial Real Estate Company located in Boston, Massachusetts is currently seeking an experienced Senior Property Manager. Candidate should be able to manage a portfolio with multiple commercial centers to include assigned Assistant Property Managers. Must work well in a fast-paced, team oriented, deadline driven environment.

Qualifications Required:

• Bachelor’s degree or equivalent

• A minimum of 5 - 7 years’ experience in the commercial facilities/property management environment

• Working knowledge of building systems

• Strong customer service, interpersonal and supervisory skills

• Ability to work in high pressure atmosphere

• Strong organization skills

• High degree of initiative, self-direction

• Excellent written and oral communication skills

• Demonstrated knowledge of MS Word, Excel, and Outlook

Duties to include, but not limited to:

• Manage all on-site personnel, including conducting performance reviews, and assisting employees in establishing goals and priorities

• Direct contract staff, and manage contracted services for parking garage, janitorial, and security services

• Prepare service contracts for vendor services, ensuring compliance with company contracting and insurance requirements

• Review service contracts annually, updating scopes of work and/or periodically securing competitive bids from other vendors to ensure value for services performed

• Conduct quality assurance reviews of work order system weekly, following up with tenant on selected service calls to evaluate the tenant’s level of satisfaction with the work performed and to ensure that the problem is thoroughly resolved

• Review and approve invoices on a regular schedule, in accordance with Accounting Department schedule.

• Review and edit financial reports, preparing a detailed variance report, submitting all required reports to the lender in a timely manner

• Craft annual operating budget and capital improvement plan, working with Chief Engineer to hone the operational expenses, and incorporating input from the Accounting Department.

• Review / complete annual expense reconciliation with Accounting Department and present to tenant.

• Tracks use of and prepares bills for overtime HVAC services

• Reviews tenant monthly payments to ensure timely remittance of bills

• Conduct regular building inspections, generating work orders and/or contracting repairs as needed

• Coordinate tenant and capital renovation activities, ensuring all permits and documentation are submitted, including updated floor plans and any updates to building system records

• Maintain emergency procedures manual, and drill on emergency evacuation procedures at least once annually

• Respond to building emergencies to coordinate resources and provide appropriate guidance in securing the emergency and implementing corrective and preventive action.

• Manage property insurance program and insurance compliance programs.

• Provides on-call support for after hour issues that may arise within the building. Position is considered part of the essential personnel to the asset

• Demonstrate and maintain Outstanding Customer Service in all areas of responsibility including those of subordinates