Software Support Specalist

POSTED ON 6/16/2020 CLOSED ON 7/2/2020
GCS SOFTWARE INC Hired Organization Address West Salem, WI Full Time

Job Posting for Software Support Specalist at GCS SOFTWARE INC

Description

ABOUT GCS Software: 


GCS Software is a national Land Management and Treasury solutions company that uses state of the art technology and industry expertise to empower local government and individuals.


Regardless of location or role, the individual and collective work of our people makes a difference in our business.


We are looking for individuals who can help us disrupt the marketplace. You will do this by delivering leading-edge technology to build and deliver unparalleled customized insights that enrich both the performance of businesses and the lives of our customers.


JOB SUMMARY:


We are a software development company located in West Salem. We are seeking an Entry Level Software Support Specialist.  GCS Software supports clients throughout Wisconsin and Kentucky. GCS Software is looking for a personable and passionate SSS that is self-motivated, a solid team player, and is committed to satisfying clients with our products and services.


The candidate will participate in every stage of the software support and will likely be supporting multiple clients.  


ESSENTIAL JOB FUNCTIONS:

  • Work directly with clients to help analyze and resolve software support issues
  • Create and update ticketing system as you resolve customer issues
  • Obtain a deep understanding of products and services offered by GCS
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Ability to work with a team of support specialists of all experience levels
  • Ability to take after hour calls
  • Facilitate end-user training and/or client demonstrations.


MINIMUM QUALIFICATIONS: 

  • Industry experience as software support specialist
  • Demonstrated ability to multi-task and set priorities
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Basic IT Skills would be beneficial


No relocation fees will be paid.

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