NESD BMC Remedy Developer

POSTED ON 1/24/2023 AVAILABLE BEFORE 7/22/2023
GD Information Technology, Inc. Hired Organization Address USA AL Home Office (ALHOME), AL Remote Full Time

Job Posting for NESD BMC Remedy Developer at GD Information Technology, Inc.

Type of Requisition: Regular Clearance Level Must Currently Possess: Interim Secret Clearance Level Must Be Able to Obtain: Secret Suitability: No Suitability Required Public Trust/Other Required: None Job Family: Software Development Job Description: Join General Dynamics IT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy Enterprise Service Desk (NESD) program is seeking a Remedy/Helix Developer to join their team. This is a remote teleworking opportunity! This position assists with managing the BMC Remedy software, user accounts, data, and interfaces: Create and Maintain Remedy user accounts and execute change requests during maintenance windows to upkeep BMC Remedy Foundation Data. Write Standard Operating Procedures and related BMC Remedy administration documentation, as requested Assist with managing the BMC Remedy ITSM team’s Incident support group que, assign, work, and resolve Incidents. Work with customer to help identify problems and confirm issue resolution. Assist with creating related supporting Change Requests and JIRA stories, manage Change Request status, content, and communication. Assist with writing and running reports in Smart Reporting and Microsoft Excel Assist with special projects that involve data analysis and correction Responsible for learning, observing, and maintaining ITIL and ITSM process flows within Helix. Familiarity with BMC Remedy ARS, ITSM, SmartIT, DWP, or Smart Reporting as an application administrator or developer. Basic Qualifications: BS degree; additional years of experience may be considered in lieu of degree 5 years of BMC Remedy/Helix experience specifically with BMC Accredited Administrator, Remedy/Helix Developer Studio experience and AWS GovCloud Security certification; must be able to obtain within 3 months of start Must be able to obtain an Interim Secret clearance to start; Secret clearance preferred WHAT CAN GDIT OFFER YOU? Excellent customizable health benefits (Medical, Dental and Vision) 401K with company match Flexible work week Educational Assistance and eLearning Internal mobility team dedicated to employee advancement Rewards and Recognition programs Innovative and collaborative environment encouraging of highly motivated critical thinking The likely salary range for this position is $84,000 - $126,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Join our 30,000 everyday heroes. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. For more information about GDIT's Privacy Policy, click here: https://www.gdit.com/privacy-policy/notices/

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